Connection dropout

[#1]

disconnected at 10:48pm today, then proceeded to disconnect continuously.... stilll am now... this is so annoying 😕

[#2]

couldnt get it to stop disconnecting last night and had to just go bed. Its so weird i cant figure it out

[#3]

Please post your router stats - noise margin, speed and attenuation

[#4]

Scrub that - merged with your existing thread for continuity

[#5]

Hi KaotiK,
I've just taken a look through your connection logs and while there doesn't appear to be a strong pattern, there are a disconnections which line up roughly over the course of the last week which could indicate something electrical being turned on or used that causes interference and a drop in service.
This is a tough one to diagnose as it could be both internal or external to your address so it may not be immediately evident. In addition to this I have also taken a look at your line and the stats all seem to be fine with no faults found.
If you could post your router stats as Jim outlined we should be able to investigate a little further.

EDIT
Sorry, I should have posted this earlier -
<img src="http://community.plus.net/visualradius/generated/image14071465191008.png"/>

[#6]

Ye im trying to rack my brains on what could cause the electrical interference in my house... but nothing turns off or anything during that time that i can think of
Link Information

Uptime: 0 days, 8:50:56
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6,816
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 8.5 / 17.0
SN Margin (Up/Down) [dB]: 21.0 / 10.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 509 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 15,949
HEC Errors (Up/Down): 0 / 3,634

[#7]

Hi,
Can you please revisit my advice from April and post a full set of stats?
@DCT,
Can we have a radius graph please to see if there are any patterns to these disconnects?
Thanks,
Kevin

[#8]

Speed test :
6.26 down
0.36 up
38.50ms latency
Further diagnostics:
Best Effort Test: -provides background information.
Download  Speed
6.26 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.26 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.82 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5.5 Mbps
Also looking at that graph it doesnt show multiple disconnects? i must of disconnected about 30 times instant on/off last night

[#9]

Hi,
What did you see which made you think you were disconnected?  Could it be that your PC is reporting a WIRELESS disconnection, which would be quite a different matter?
You are seeing some ADSL disconnections, the ADSL service is not as good as might be expected for your line (as I said in April), but the identifiable evidence does not match your perceived experience.  Did you ease a fault here http://faults.plus.net back in April?  If yes, what was the outcome?
@DCT,
Has a full copper test been run on this circuit either back in April or more recently?  If yes what does it report?
Something is amiss here, this appears to be fast path (no FEC errors), there is plenty of SNRM headroom, the line is short, but the synch speed is way short of the maximum fir 20CN ADSL. I'm assuming that 21CN is not available on this exchange?
Kevin

[#10]

Basically what ever im doing, browsing the web, watching a stream will just cut off, il get the thomson page telling me my dsl connection is down on a website, the lights on the router will go out apart from the power one... Gennerally its back on within a few seconds... then drops again 10-20 seconds after.
I did raise a fault, they reset my line and all that jazz to try get the speed higher but nothing changed. I went on holiday and totally forgot to report back to the fault and it was closed. Thing is although my speed isnt what it should be its decent enough for me, its more thus disconnecting thing in the evening thats the pain... but if i can get my line faster that would be handy to!

[#11]

Hi again KaotiK,
I've just received your initial testing back on the faults check and there doesn't seem to be anything showing that's out of the ordinary although the testing is having difficulty establishing a PPP session. From your mention of the router dropping all lights and just showing power until it reboots I'm wondering if this could be an issue being caused by the router, have you had this swapped out or tested with another piece of hardware?

[#12]

Adam,
The symptoms reported by the user are not reflected in the radius log reports of lost PPP sessions.  Something is not stacking up here.  There have been suggestions around which suggests that PPP sessions can sometimes survive synch losses - not really sure I'm convinced - but that is the only explanation which matches the user's reported experience and the PN radius report.
What does the BTOR connectivity history report?
@KaotiK,
When this happens next, can you please go and look at the router log BEFORE doing anything else.  Also try the check connectivity test in the router.
I'm interested in finding out if the router has done a warm restart and / or what level of connectivity failure the router thinks is present.  I'm aware that intermittent DNS problems can give the impression of a disconnection.
This looks like a very strange / unusual issue - in 99% of situations you are describing the radius log report provided by Adam would be strewn with disconnection indicators.  It is not - so something out of the ordinary is taking place here.  If the router logs do not show anything, I think we will need to ask you to down load inSSIDer and RouterStats to gather more information.  We'll cross that bridge when we have to.
Kevin

[#13]

yep il try have a look tonight.. in regards to the router it could be a strong possibility. I used to use a netgear router, but a while back a thunderstorm and lightning must of hit our house dead on as it blew my router, so i switched to this thomson one. Im trying to think and remember if this happened with my netgear one or not, I think it did as i made this thread in april and im sure i had the netgear one then but not 100% sure on that. otherwise i dont have another router to try now.

[#14]

If there's been lightning damage, there may be evidence inside your telephone socket. Can you remove the front of the socket and check for burnt or damaged wires?

[#15]

doesnt look like theres any bad wires. I got home about 10:45 last night so i must have missed the disconnects as it didnt happen after that.