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Another Low IP Profile and slow connection problem

sdale9
Newbie
Posts: 6
Registered: ‎02-08-2011

Another Low IP Profile and slow connection problem

I have just registered and found this thread as it describes the exact problem that I have experienced, except for the speeds.
I was getting 7-8Mb and then my profile went down to 2000k.
Plusnet are either unwilling or unable to sort this and it gets looked at by someone different every time I reply that the latest "fix" hasn't worked.
Perhaps Joanne, you could have a look at this issue for me?  I registered a fault ticket almost a month ago now!
With thanks for any help you can offer,
Simon.
Dick:green Posts split off and given their own thread to aid a solution.
10 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Low IP Profile and slow connection problem again!

Hi Simon,
I'm not sure I can solve something that faults have failed to in a month. I'll see if there's anything I can do for you though, or see how we can go from here.
Jojo Smiley
sdale9
Newbie
Posts: 6
Registered: ‎02-08-2011

Re: Low IP Profile and slow connection problem again!

I would be very thankful for anything you can do - thanks for taking a look at it.
S.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Low IP Profile and slow connection problem again!

HI Simon,
Would it be possible for you to run a BT speed test for me now please? and publish the results here.
Thanks.
Jojo Smiley
sdale9
Newbie
Posts: 6
Registered: ‎02-08-2011

Re: Another Low IP Profile and slow connection problem

Sorry, did do one, but got distracted by baby boy's first birthday!
The speed test is attached.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Another Low IP Profile and slow connection problem

Hi sdale9,
I'm at a loss to know why this isn't resolved. I don't want to be disturbing you on your son's birthday either. Rather than drag on, I see that ADSL2+ is available on your line, so I will apply for you to be switched over to that. In the meantime, I'll still look into what's going on with this. Are you happy for me to go ahead with this?
Jojo Smiley
sdale9
Newbie
Posts: 6
Registered: ‎02-08-2011

Re: Another Low IP Profile and slow connection problem

Jojo that sounds great, happy with that.
Thanks so much for looking at this.
S.
Smiley
sdale9
Newbie
Posts: 6
Registered: ‎02-08-2011

Re: Another Low IP Profile and slow connection problem

Hi Jojo,
Just so you know, one of you colleagues, [removed] just called to say he had escalated the original problem to BT management now.
I told him about our conversation and what you said, so he is in the loop as well.
Can I just say a personal thank you to you both - I was getting frustrated with this issue but you have kept me very informed and I am confident things are being dealt with.
Thanks
Simon.
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules but noted in the hidden forums.]
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Another Low IP Profile and slow connection problem

HI Simon.
Thanks for letting me know. I've seen that now. The order for ADSL2+ is due to complete on 10/08/2011.
Jojo Smiley
sdale9
Newbie
Posts: 6
Registered: ‎02-08-2011

Re: Another Low IP Profile and slow connection problem

My profile is back up to 7150k !!!!
Thank you !!!!
I guess it may get even faster with ADSL2+...can't wait.  Smiley
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Another Low IP Profile and slow connection problem

Hi sdale9,
Great news. Yes, it will be a lot faster.
Jojo Smiley