Another Low IP Profile and slow connection problem
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Another Low IP Profile and slow connection problem
02-08-2011 6:25 PM
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I was getting 7-8Mb and then my profile went down to 2000k.
Plusnet are either unwilling or unable to sort this and it gets looked at by someone different every time I reply that the latest "fix" hasn't worked.
Perhaps Joanne, you could have a look at this issue for me? I registered a fault ticket almost a month ago now!
With thanks for any help you can offer,
Simon.
Dick:green Posts split off and given their own thread to aid a solution.
Re: Low IP Profile and slow connection problem again!
03-08-2011 9:59 AM
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I'm not sure I can solve something that faults have failed to in a month. I'll see if there's anything I can do for you though, or see how we can go from here.
Jojo
Re: Low IP Profile and slow connection problem again!
03-08-2011 10:27 AM
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S.
Re: Low IP Profile and slow connection problem again!
03-08-2011 10:40 AM
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Would it be possible for you to run a BT speed test for me now please? and publish the results here.
Thanks.
Jojo
Re: Another Low IP Profile and slow connection problem
03-08-2011 12:35 PM
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The speed test is attached.
Re: Another Low IP Profile and slow connection problem
03-08-2011 1:11 PM
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I'm at a loss to know why this isn't resolved. I don't want to be disturbing you on your son's birthday either. Rather than drag on, I see that ADSL2+ is available on your line, so I will apply for you to be switched over to that. In the meantime, I'll still look into what's going on with this. Are you happy for me to go ahead with this?
Jojo
Re: Another Low IP Profile and slow connection problem
03-08-2011 4:46 PM
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Thanks so much for looking at this.
S.
Re: Another Low IP Profile and slow connection problem
03-08-2011 4:58 PM
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Just so you know, one of you colleagues, [removed] just called to say he had escalated the original problem to BT management now.
I told him about our conversation and what you said, so he is in the loop as well.
Can I just say a personal thank you to you both - I was getting frustrated with this issue but you have kept me very informed and I am confident things are being dealt with.
Thanks
Simon.
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules but noted in the hidden forums.]
Re: Another Low IP Profile and slow connection problem
04-08-2011 9:12 AM
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Thanks for letting me know. I've seen that now. The order for ADSL2+ is due to complete on 10/08/2011.
Jojo
Re: Another Low IP Profile and slow connection problem
04-08-2011 4:52 PM
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Thank you !!!!
I guess it may get even faster with ADSL2+...can't wait.
Re: Another Low IP Profile and slow connection problem
04-08-2011 5:12 PM
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Great news. Yes, it will be a lot faster.
Jojo
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