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Annoying noise coming from router

chimicherry
Dabbler
Posts: 22
Thanks: 5
Registered: 19-10-2013

Annoying noise coming from router

Hello,
My Plusnet connection was set up yesterday and so far I'm very happy with it. I set up my router (Technicolor TG582n) yesterday afternoon and spent the rest of the day online, no problems. However, when I turned the computer off I noticed that the router seems to make a very annoying high pitched noise. I think the power supply buzzes a little, too. This wouldn't be an issue, but the only place in the house that has room for my computer is my bedroom, so the router also has to go in my bedroom. Which means the noise the router is making at night isn't particularly welcome.
Is the router supposed to do this? If not, will I be able to get a replacement? If I have to buy my own replacement, what sort of router would give me the same performance as the one supplied?
Thanks.  Smiley
7 REPLIES
Moderator
Moderator
Posts: 26,006
Thanks: 1,244
Fixes: 51
Registered: 14-04-2007

Re: Annoying noise coming from router

It's a known problem and you should be able to get a replacement.

Customer and Forum Moderator.

Community Veteran
Posts: 4,783
Thanks: 106
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Registered: 14-07-2009

Re: Annoying noise coming from router

chimicherry
Dabbler
Posts: 22
Thanks: 5
Registered: 19-10-2013

Re: Annoying noise coming from router

Ah, thanks. Time to contact customer services, I suppose. I think they'll be getting annoyed with me, third time I've contacted them in three days. Tongue
(Although this is the only time there's been an actual fault and they've been polite and helpful so far. Smiley)
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Annoying noise coming from router

I've flagged this with our products team who'll arrange getting a router to you, I'll update your ticket too.
chimicherry
Dabbler
Posts: 22
Thanks: 5
Registered: 19-10-2013

Re: Annoying noise coming from router

Awesome, thank you. Smiley
Any idea how long it usually takes for a new router to get sent out, out of curiosity?
adie:quote
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Annoying noise coming from router

This had been picked up yesterday by them so you should receive it anyday.
chimicherry
Dabbler
Posts: 22
Thanks: 5
Registered: 19-10-2013

Re: Annoying noise coming from router

Brilliant, thanks.  Grin