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Annex M upload speeds less than 900K

art15t
Grafter
Posts: 38
Registered: 29-12-2013

Annex M upload speeds less than 900K

Can I please get a response to my business post
http://community.plus.net/forum/index.php/topic,122190.0.html
or my ticket. #79636669
If I don't get some movement today I'm cancelling the DD ....your support is dire!
6 REPLIES
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Annex M upload speeds less than 900K

no need to start a new thread.
continue your discussion on the existing thread.
art15t
Grafter
Posts: 38
Registered: 29-12-2013

Re: Annex M upload speeds less than 900K

hmmmm is that a joke? Strat moves it over to the business board and no response whatsover. No response to my ticket either. Do not move this thread until I get some movement on my issue!
dick:quote
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Annex M upload speeds less than 900K

It just confuses things when people open multiple threads about the same issue.
I hope PN get back to you quickly, they should do - particularly as you're a business customer.
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Annex M upload speeds less than 900K

Quote from: art15t
hmmmm is that a joke? Strat moves it over to the business board and no response whatsover. No response to my ticket either. Do not move this thread until I get some movement on my issue!

no it's not joke.
art15t
Grafter
Posts: 38
Registered: 29-12-2013

Re: Annex M upload speeds less than 900K

Quote from: AndyH
It just confuses things when people open multiple threads about the same issue.
I hope PN get back to you quickly, they should do - particularly as you're a business customer.

As no ones looking at my initial post I fail to see how we're confusing matters here. I'm paying an extra £10+VAT per month for Annex M and not getting the service I've paid for. Now maybe that's to do with all the inital problems (not mine or PN's fault but some numpty OR engineer) and line training but if this is the case then someone needs to do a SNR reset. The line's now fine, the router is set correctly and I just need some assistance. I've been waiting since last Friday for a futher update and support but nothings happening and I don't think it too much to ask or I'm being unreasonable
Community Veteran
Posts: 38,440
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Annex M upload speeds less than 900K