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Annex M for residential users

timsumatt
Newbie
Posts: 6
Registered: 22-07-2014

Annex M for residential users

Hi,
With Fibre not available in my area until sometime until 2015, I'm looking for ways to increase my upload speed. I have read that Plusnet offers increased upload speeds up to 2.5Mb/s for an additional charge of £10 per month, I gave them a call and they seemed unsure about it and didn't really know what they were doing.
I have seen posts dating back to 2011/12 with Plusnet staff stating that Annex M would be made available to residential customers so I am hopeful that it is now available in 2014. From the looks of their webpage it can be done but I'm hoping someone could help me.
Thanks
17 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Annex M for residential users

Hi timsumatt,
I've been and had a chat with the Products and Propositions Team and they are going to get back to me on this. Leave this with me and we'll post back once we have further information.
It's not so much a blocker that we don't want to provide Annex M as such, it's more about whether there is an internal process for our Support Teams to support the product as well it working on Residential Accounts, as historically, it's been a product specifically for Business Accounts.
Chris Pettitt
Cloud Environments Engineer
timsumatt
Newbie
Posts: 6
Registered: 22-07-2014

Re: Annex M for residential users

Okay thanks, I'll keep an eye on this thread. Smiley
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Annex M for residential users

Unfortunately Annex M isn't a product that we're offering our Residential customers at this time, however, this isn't to say that this won't change in the future.
Chris Pettitt
Cloud Environments Engineer
timsumatt
Newbie
Posts: 6
Registered: 22-07-2014

Re: Annex M for residential users

Disappointing news. Is there any other method to get a faster upload speed?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Annex M for residential users

Unfortunately there isn't unless Fibre is available.
I've also dropped you a PM.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Annex M for residential users

surely if you were willing to pay an extra £10pm for annex M then upgrading to fibre would be a no brainer.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Annex M for residential users

Read the OP's message again  Roll eyes
Moving to a provider that does offer Annexe M may be an option of course...
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Annex M for residential users

i read Chris's last reply as meaning that fibre actually was available to the OP.
Community Veteran
Posts: 26,718
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Registered: 10-04-2007

Re: Annex M for residential users

Quote from: Chris
Unfortunately Annex M isn't a product that we're offering our Residential customers at this time, however, this isn't to say that this won't change in the future.

Then why does http://www.plus.net/support/broadband/speed_guide/broadband_speeds.shtml say it is available to residential users?
Quote
ADSL2+ (Residential products) up to 16Mb/s up to 1.3Mb/s** †
† Annex A upload speed is up to 1.3Mb/s. Annex M upload speed is up to 2.5Mb/s; availability is dependent on line conditions and costs £10 per month exc.VAT. It is available on request using the Help Assistant.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Annex M for residential users

it doesn't.
the top of that page says.... "Below are the download and upload speeds we aim for on our Residential and Business broadband products."
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Annex M for residential users

Actually it does. The dagger applies to both business AND residential ADSL and says it is available on request.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
timsumatt
Newbie
Posts: 6
Registered: 22-07-2014

Re: Annex M for residential users

That was my thinking exactly. Looked to me like it would be available.
In the end it is extra business for them.
adie:quote
xreyuk
Grafter
Posts: 231
Registered: 23-05-2014

Re: Annex M for residential users

Dependant on your contract, can't you just pay for business broadband?
From what I see on the website the price isn't much more.
craigknighton
Grafter
Posts: 36
Registered: 29-11-2012

Re: Annex M for residential users

Oops didn't read full thread Smiley