Annex M for residential users
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Annex M for residential users
22-07-2014 11:34 PM
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With Fibre not available in my area until sometime until 2015, I'm looking for ways to increase my upload speed. I have read that Plusnet offers increased upload speeds up to 2.5Mb/s for an additional charge of £10 per month, I gave them a call and they seemed unsure about it and didn't really know what they were doing.
I have seen posts dating back to 2011/12 with Plusnet staff stating that Annex M would be made available to residential customers so I am hopeful that it is now available in 2014. From the looks of their webpage it can be done but I'm hoping someone could help me.
Thanks
Re: Annex M for residential users
23-07-2014 9:19 AM
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I've been and had a chat with the Products and Propositions Team and they are going to get back to me on this. Leave this with me and we'll post back once we have further information.
It's not so much a blocker that we don't want to provide Annex M as such, it's more about whether there is an internal process for our Support Teams to support the product as well it working on Residential Accounts, as historically, it's been a product specifically for Business Accounts.
Re: Annex M for residential users
23-07-2014 11:19 PM
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Re: Annex M for residential users
24-07-2014 8:48 AM
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Re: Annex M for residential users
24-07-2014 10:02 AM
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Re: Annex M for residential users
24-07-2014 10:08 AM
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I've also dropped you a PM.
Re: Annex M for residential users
24-07-2014 10:13 AM
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Re: Annex M for residential users
24-07-2014 10:20 AM
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Moving to a provider that does offer Annexe M may be an option of course...
Re: Annex M for residential users
24-07-2014 10:43 AM
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Re: Annex M for residential users
24-07-2014 11:50 AM
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Quote from: Chris Unfortunately Annex M isn't a product that we're offering our Residential customers at this time, however, this isn't to say that this won't change in the future.
Then why does http://www.plus.net/support/broadband/speed_guide/broadband_speeds.shtml say it is available to residential users?
Quote ADSL2+ (Residential products) up to 16Mb/s up to 1.3Mb/s** †
† Annex A upload speed is up to 1.3Mb/s. Annex M upload speed is up to 2.5Mb/s; availability is dependent on line conditions and costs £10 per month exc.VAT. It is available on request using the Help Assistant.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Annex M for residential users
24-07-2014 12:43 PM
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the top of that page says.... "Below are the download and upload speeds we aim for on our Residential and Business broadband products."
Re: Annex M for residential users
24-07-2014 2:20 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Annex M for residential users
25-07-2014 1:41 AM
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In the end it is extra business for them.
adie:quote
Re: Annex M for residential users
25-07-2014 9:18 AM
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From what I see on the website the price isn't much more.
Re: Annex M for residential users
25-07-2014 1:31 PM
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