Annex M for Home Users
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Annex M for Home Users
21-06-2013 6:33 PM
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Re: Annex M for Home Users
21-06-2013 7:57 PM
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Re: Annex M for Home Users
22-06-2013 10:07 AM
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It just looks like PN do not want to take additional revenue from residential users who desire this enhancement.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Annex M for Home Users
22-06-2013 12:00 PM
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Re: Annex M for Home Users
22-06-2013 12:53 PM
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I was under the assumption that Plusnet would have to order it as an additional product from BT Wholesale who in charge would charge them a certain amount which they would have to pass on to the customer.
Re: Annex M for Home Users
24-06-2013 1:59 PM
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Whether it would have to be ordered in bulk and this is why it's not viable I don't know..
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Re: Annex M for Home Users
24-06-2013 2:25 PM
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If someone needs to re-write the software/CSC scripts whatever to cater for managing Annex M pricing/issues etc on residential lines then that is cost/time etc....for perhaps just a few people who have expressed an interest in it: conclusion not worth it.
given that it is only really suitable for high sync lines if you are not to loose a lot of download speed one can see why the "residential catchment/footprint" might be rather small.
Businesses - would indeed not care so much about loosing some download speed.
Making it an option for residential customers just makes the sale/decision process more lengthly, if you have to explain to each caller/online exactly the difference and why it might or might not be suitable for their particular line - and then manage the complaints when they choose the wrong option and moan about their low download speed compared to their next door neighbour on BT
Whatever they seem to have made a strategic decision not to offer it
Re: Annex M for Home Users
24-06-2013 2:34 PM
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Also x47c makes a very valid point about over-complicating the sign up journey.
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