cancel
Showing results for 
Search instead for 
Did you mean: 

Am i on wrong profile?

liamlej
Dabbler
Posts: 19
Registered: 23-07-2014

Am i on wrong profile?

Hi,
Had my unlimited fibre extra installed yesterday and was getting 63 meg down and 19 up. Now my download speeds have dropped off all the way to 16 meg and the upload has stayed the same. Surely I can't loose over 40 meg due to traffic shaping? could someone check that the line profile is correct?
Thanks
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Am i on wrong profile?

what does this say for current line speed https://portal.plus.net/my.html?action=data_transfer_speed
liamlej
Dabbler
Posts: 19
Registered: 23-07-2014

Re: Am i on wrong profile?

Hi,
It says 16.7 .
That is what it was on when I was on the ADSL service
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Am i on wrong profile?

What has happened is that after you moved to fibre a delta report arrived from BT which has screwed it up
Hopefully it will be picked up here but possibly not until tomorrow
I wouldn't bother raising a ticket as it will take too long to be picked up but if you have half an hour to spare you could phone in and ask for it to be changed. Once it is changed you may need to disconnect/reconnect the router (not the modem) to trigger the change on your connection
liamlej
Dabbler
Posts: 19
Registered: 23-07-2014

Re: Am i on wrong profile?

Thanks for the reply,
I shall wait till tomorrow and if its still the same I shall call in.
Many thanks
liamlej
Dabbler
Posts: 19
Registered: 23-07-2014

Re: Am i on wrong profile?

Hi,
All seems sorted now profile at 60.3 and downloading at 59Meg.
Cheers Smiley