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Am I meant to be getting 20 meg download now?

TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Am I meant to be getting 20 meg download now?

Hi,
As per the title a couple of months ago I received an email saying my line was being upgraded and I would be capable of download speeds of up to 20 meg.
Ive not been online gaming much so havent bothered but I would say my computer runs as slow as ever so I decided to test it tonight and it just came back with a download speed of 6.74mbps, upload of 0.94mbps and ping of 73ms.
With the exception of the upload doubling I would say its just as before.
Would I benefit with BT infinity?
Thanks
Terry
7 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Am I meant to be getting 20 meg download now?

HI Terry,
There's definitely something amiss there. I'll have a dig and see what I can find.
Jojo Smiley
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Am I meant to be getting 20 meg download now?

Thanks,
My ping is also a little higher than normal, I never checked if I was interleaved again can you just make sure Im not if its reverted back with the lin upgrade
Terry
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Am I meant to be getting 20 meg download now?

Hi Terry,
Interleaving is definitely off. Have you seen a difference in your speed yet?
Jojo Smiley
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Am I meant to be getting 20 meg download now?

Hi,
Im in work just now I will need to check when I get home.
Did you find any issues that would slow it?
Thanks
Terry
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Am I meant to be getting 20 meg download now?

I reset our profile and ran diagnostics. I reckon it'll be fine now Smiley
TerryCTR
Grafter
Posts: 141
Registered: 09-02-2011

Re: Am I meant to be getting 20 meg download now?

I just ran another test and the download is now up to 17.16 meg, ping and upload pretty much the same so I guess its fixed now
Thanks
Terry
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Am I meant to be getting 20 meg download now?

Thanks TerryCTR, glad to hear it and thanks Smiley
Please let us know if there's anything else we can do for you.