Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
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Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
25-04-2014 12:52 PM
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However this month's usage (billing date 25th) has jumped to 104GB, normally 20 - 30GB (on unlimited) and I can't account for this - nothing's changed in terms of usage pattern.
Any suggestions?
BT results:-
1. Best Effort Test: -provides background information.
Download Speed - 1.43 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.43 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.18 Mbps
2. Upstream Test: -provides background information.
Upload Speed - 0.31 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Router Stats:-
DSL Status: Up
DSL Modulation Mode: ADSL2+
DSL Path Mode: INTERLEAVED
Downstream Rate: 9357 Kbps
Upstream Rate: 439 Kbps
Downstream Margin: 12 db
Upstream Margin: 28 db
Downstream Line Attenuation: 24
Upstream Line Attenuation: 14
Downstream Transmit Power: 0
Upstream Transmit Power: 0
TIA - Alastair
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
25-04-2014 12:55 PM
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Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
25-04-2014 1:09 PM
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Portal test shows:-
Telephone number:
xxxxxxxxxxx
Phone exchange:
CHESTERFIELD
Estimated line speed:
11Mb (This may vary between 8Mb and 13.5Mb) - Checked on 2014-04-03 11:56:54
Current line speed:
1.6 Mb
I had wondered about piggybacking, but I've checked the wireless client list and there's no 'unusual' activity, and we never use P2P . . .
A
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
25-04-2014 1:12 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
25-04-2014 1:47 PM
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Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
25-04-2014 2:16 PM
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I've just checked over your line and it's a bit all over the place! Your sync rate has been a bit up and down which is the reason for the BT IP Profile being lower than we'd expect. It will catch up, but it should be pretty stable anyway. If you could please complete the Broadband Fault Checker, our Faults Team should be able to get that sorted out for you.
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
25-04-2014 2:29 PM
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But the plot thickens - just done an Ookla speed test and the ping is usually 15 - 17ms (even this morning when the down speed was 1.6mb) ping is now 1271ms and speed is down to 0.41mb.
Are there network problems ATM?
New BTW test results:
Best Effort Test: -provides background information.
Download Speed
0.84 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.84 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.18 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.31 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.31Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Results from refesh on router:-
DSL Status: Up
DSL Modulation Mode: GDMT
DSL Path Mode: FAST
Downstream Rate: 7072 Kbps
Upstream Rate: 448 Kbps
Downstream Margin: 11 db
Upstream Margin: 27 db
Downstream Line Attenuation: 24
Upstream Line Attenuation: 15
Downstream Transmit Power: 0
Upstream Transmit Power: 0
It's getting slower . . . .
@ Dave - What could cause the profile mismatch?
A
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
25-04-2014 2:30 PM
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A
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
26-04-2014 12:55 PM
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HOWEVER, those latest results from your router show a synch speed of 7072 on G-DMT which as far as I'm aware means that you are back on plain ADSL - God knows whats happening to your line!!
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
26-04-2014 3:53 PM
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DSL Status: Up
DSL Modulation Mode: ADSL2+
DSL Path Mode: INTERLEAVED
Downstream Rate: 9333 Kbps
Upstream Rate: 439 Kbps
Downstream Margin: 12 db
Upstream Margin: 27 db
Downstream Line Attenuation: 24
Upstream Line Attenuation: 14
Downstream Transmit Power: 0
Upstream Transmit Power: 0
But speed is still only about 1.6 and ping seems pretty consistently mid forties . . .
http://www.speedtest.net/my-result/3463622378
Telephone number:
xxxxxxxxxxxxxxxxx
Phone exchange:
CHESTERFIELD
Estimated line speed:
11Mb (This may vary between 8Mb and 13.5Mb) - Checked on 2014-04-03 11:56:54
Current line speed:
1.6 Mb
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
27-04-2014 10:15 AM
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1. Best Effort Test: -provides background information.
Download Speed
1.71 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speed achieved during the test was - 1.71 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.23 Mbps
PN portal test produces:-
Telephone number:
xxxxxxxxxxxx
Phone exchange:
CHESTERFIELD
Estimated line speed:
11Mb (This may vary between 8Mb and 13.5Mb) - Checked on 2014-04-03 11:56:54
Current line speed:
8.2 Mb
Router stats:-
DSL Status: Up
DSL Modulation Mode: ADSL2+
DSL Path Mode: INTERLEAVED
Downstream Rate: 9333 Kbps
Upstream Rate: 439 Kbps
Downstream Margin: 12 db
Upstream Margin: 27 db
Downstream Line Attenuation: 24
Upstream Line Attenuation: 14
Downstream Transmit Power: 0
Upstream Transmit Power: 0
BUT TBB test - http://www.thinkbroadband.com/speedtest/results.html?id=139859302088496673389
still showing 1.5mb.
Will this improve or is something else wrong?
Thanks again for your thoughts.
A
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
27-04-2014 10:46 AM
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Can you post the full router stats including the errors
Have you completed the fault checker as suggested by Chris
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
27-04-2014 9:15 PM
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Not really - the monthly breakdown has gone, as my billing date is the 25th. The usage when I checked it seems spread pretty consistently over the month with the vast proportion of it web traffic, virtually no streaming and mostly during peak time. The only significant download was 166 XP security updates that took all night, but even that wasn't more than about 4GB.
I've attached a screen grab of the usage, it doesn't show the breakdown but illustrates the increase.
Can you post the full router stats including the errors
These are the fullest stats I can find on the router (Linksys WAG354G)
Item Value
ADSL Line Type ADSL2+
ADSL Line CodingADSL Line Coding INTERLEAVED
Line Attenuation (Down):24 (Up):14
Noise Margin (Down):12 (Up):27
Total Output Power (Down):0 (Up):0
Current State DownStr: 9333(K) UpStr: 439(K)
undefined UP
FEC(FAST) (Near):0 (Far):0
FEC(INTERL) (Near):0 (Far):0
CRC(FAST) (Near):0 (Far):69493
undefined (Near):0 (Far):0
HEC(FAST) (Near):0 (Far):0
HEC(FAST) (Near):0 (Far):0
Showtime last(sec) 195110
ADSL FW Version 0.54
ADSL Board Type Annex A
Have you completed the fault checker as suggested by Chris
Yes, on Friday afternoon.
Wireless is SSID WPA encrypted and as far as I can tell there has been no piggybacking - although I don't often look at the DHCP client table, there are only ever the 4 or 5 listed that I expect and have given access to.
Ping is now back to a consistent 15ms but speed is only creeping up - now 1.7gb.
At a loss now as to why the line speed profiles are matching, but we're still not getting the speed, could it be contention? Maybe when the PN staff get back tomorrow things will happen
Thanks again for your interest.
Alastair
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
28-04-2014 9:49 AM
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A
Re: Am I being throttled? Speed down from 6+ to 1.5. Big jump in usage.
28-04-2014 9:55 AM
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