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Am I In A 12 Month Contract?( SOLVED )

Steve
Seasoned Pro
Posts: 6,809
Thanks: 310
Registered: 13-07-2009

Am I In A 12 Month Contract?( SOLVED )

Recently moved back to PN after terrible service with T.T. Just want to know If Im In a contract? New phoneline Installation and never took a PN router, Thanks
If life gives you lemons, make lemonade.
7 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Am I In A 12 Month Contract?

as you are an old customer, difficult to know but look here https://portal.plus.net/my.html?s=0&action=account_summary  if it says active you might be
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Am I In A 12 Month Contract?

You aren't in a 12 month contract but there may be some deferred charges payable if you leave within 12 months as Pierre's link
Community Veteran
Posts: 26,696
Thanks: 919
Fixes: 10
Registered: 10-04-2007

Re: Am I In A 12 Month Contract?

No residential customers are on 12 month contracts, however you may be liable for deferred charges if you leave within 12 months of taking up an offer such as a 'free' router, house move etc.
The details should be on your account details.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Steve
Seasoned Pro
Posts: 6,809
Thanks: 310
Registered: 13-07-2009

Re: Am I In A 12 Month Contract?

Thanks for the reply's, Here Is what It says via Peters link, See screen shot...
If life gives you lemons, make lemonade.
Plusnet Help Team
Plusnet Help Team
Posts: 13,410
Thanks: 244
Fixes: 68
Registered: 27-04-2007

Re: Am I In A 12 Month Contract?

Hi Steve,
Your not on an annual contract as you paid an activation fee. Sorry if this isn't immediately clear on your account, this is just because its an old account that's been revived rather than a new signup.
Not thinking of moving again are you? Sad
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Steve
Seasoned Pro
Posts: 6,809
Thanks: 310
Registered: 13-07-2009

Re: Am I In A 12 Month Contract?

Hi Adam,
                Thanks for that, Good to know, And no there Is no chance of me moving as everything Is working great and smooth and my connection Is rock solid. Smiley
If life gives you lemons, make lemonade.
Plusnet Help Team
Plusnet Help Team
Posts: 13,410
Thanks: 244
Fixes: 68
Registered: 27-04-2007

Re: Am I In A 12 Month Contract?( SOLVED )

Good to hear Steve Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team