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Already upgrade 8mbps but still 2mbps....

Dunc
Dabbler
Posts: 20
Registered: 15-11-2007

Already upgrade 8mbps but still 2mbps....

hi sir/madam,
My dad used Plus Net online, He already upgrade to 8mbps last few months ago....but till its still 2mbps and most below 2mbps...Never get over 2mbps up to 8mbps....whys that??  Undecided
Thats i have upgrade 8mbps as same as my dad..i have no problems with my speed  Smiley...but not my dads.  Embarrassed

I'm grateful if anyone help my dad.
cheers. Smiley
17 REPLIES
pcoventry76
Grafter
Posts: 950
Registered: 27-08-2007

Re: Already upgrade 8mbps but still 2mbps....

Ask your dad to raise a ticket so the CSC can look into this
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Already upgrade 8mbps but still 2mbps....

Did your dad raise a ticket to opt-in to or request the upgrade to 8Mbs (ADSL Max) or did he just select an up to 8Mbs package.
If the latter, changing your package does not automatically increase your speed from a fixed speed product, unless you ask for it.
Can you get your dad to post the results from  www.speedtester.bt.com as the IP profile will tell you alot.
Also posting the routers line stats will help.
Finally raise a ticket on the account to get CS to check the set-up.
Dunc
Dabbler
Posts: 20
Registered: 15-11-2007

Re: Already upgrade 8mbps but still 2mbps....

Quote from: Pcoventry
Ask your dad to raise a ticket so the CSC can look into this

We have....no answer thats we look for.  Sad
Quote from: Peter
Did your dad raise a ticket to opt-in to or request the upgrade to 8Mbs (ADSL Max) or did he just select an up to 8Mbs package.
If the latter, changing your package does not automatically increase your speed from a fixed speed product, unless you ask for it.

Already upgrade, change from 2mbps to up to 8mbps last few months ago. so still 2mbps..not 8mbps.  Undecided
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Already upgrade 8mbps but still 2mbps....

Run the speedtest.
Dunc
Dabbler
Posts: 20
Registered: 15-11-2007

Re: Already upgrade 8mbps but still 2mbps....

Quote from: Peter
Run the speedtest.

ok but only me on plus net..my dad not tho....but ill tell my dad do speedtest and ill post here. ok Smiley
Community Veteran
Posts: 1,229
Registered: 12-04-2007

Re: Already upgrade 8mbps but still 2mbps....

Which ISP is your dad with?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: Already upgrade 8mbps but still 2mbps....

Quote from: Dunc
My dad used Plus Net online
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Already upgrade 8mbps but still 2mbps....

Quote from: Dunc
my dad not tho....

Confusing, what?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Dunc
Dabbler
Posts: 20
Registered: 15-11-2007

Re: Already upgrade 8mbps but still 2mbps....

Quote from: jelv
Quote from: Dunc
my dad not tho....

Confusing, what?

lol......
it says. 
Quote
Quote from: Dunc
Quote from: Peter
Run the speedtest.

ok but only me on plus net..my dad not tho....but ill tell my dad do speedtest and ill post here. ok Smiley

thats why he ask Run the speedtest...its my online here..not my dad tho. sorry for confusing. lol
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Already upgrade 8mbps but still 2mbps....

Hi Dunc,
Is your Dad a PlusNet customer?
If he is, I need to know his username. Then I can help Smiley  If he isn't, there not a lot I or we as a forum can do, other than to offer advice.
Dunc
Dabbler
Posts: 20
Registered: 15-11-2007

Re: Already upgrade 8mbps but still 2mbps....

Quote from: Jameseh
Hi Dunc,
Is your Dad a PlusNet customer?
If he is, I need to know his username. Then I can help Smiley  If he isn't, there not a lot I or we as a forum can do, other than to offer advice.

yeah...its rodfish lol....hopeful you will help my dad! Wink
thanks Smiley
Dunc
Dabbler
Posts: 20
Registered: 15-11-2007

Re: Already upgrade 8mbps but still 2mbps....

Quote from: Peter
Run the speedtest.

Dad told me...its 1.96mbps Sad
PlusNet Broadband Your Way Option 2 with included 8GB bandwidth...on 08/09/2007 thats upgrade.
Quote from: Dunc
Quote from: Jameseh
Hi Dunc,
Is your Dad a PlusNet customer?
If he is, I need to know his username. Then I can help Smiley  If he isn't, there not a lot I or we as a forum can do, other than to offer advice.

yeah...its rodfish lol....hopeful you will help my dad! Wink
thanks Smiley

any news? Sad
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Already upgrade 8mbps but still 2mbps....

That looks as though he may still be on the fixed 2MB package - when you upgrade to BBYW with 8GB included your speed is not automatically upgraded - the 8GB is the allowance not the speed. As Peter has said twice in this thread already, get him to run the BT speedtest www.speedtester.bt.com and post back with the full results - they are totally different for fixed speeds and the up to 8MB variable.
Also can you confirm that he has asked for a speed upgrade by submitting a request from the option on this page: http://max.plus.net/
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Dunc
Dabbler
Posts: 20
Registered: 15-11-2007

Re: Already upgrade 8mbps but still 2mbps....

Quote from: jelv
That looks as though he may still be on the fixed 2MB package - when you upgrade to BBYW with 8GB included your speed is not automatically upgraded - the 8GB is the allowance not the speed. As Peter has said twice in this thread already, get him to run the BT speedtest www.speedtester.bt.com and post back with the full results - they are totally different for fixed speeds and the up to 8MB variable.
Also can you confirm that he has asked for a speed upgrade by submitting a request from the option on this page: http://max.plus.net/


oh sorry..i though speed test on plusnet website tho...ok ill let you know. thanks Smiley