Already upgrade 8mbps but still 2mbps....
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- Re: Already upgrade 8mbps but still 2mbps....
Already upgrade 8mbps but still 2mbps....
15-11-2007 9:00 PM
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My dad used Plus Net online, He already upgrade to 8mbps last few months ago....but till its still 2mbps and most below 2mbps...Never get over 2mbps up to 8mbps....whys that??
Thats i have upgrade 8mbps as same as my dad..i have no problems with my speed :)...but not my dads.
I'm grateful if anyone help my dad.
cheers.
Re: Already upgrade 8mbps but still 2mbps....
15-11-2007 9:31 PM
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Re: Already upgrade 8mbps but still 2mbps....
15-11-2007 9:39 PM
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If the latter, changing your package does not automatically increase your speed from a fixed speed product, unless you ask for it.
Can you get your dad to post the results from www.speedtester.bt.com as the IP profile will tell you alot.
Also posting the routers line stats will help.
Finally raise a ticket on the account to get CS to check the set-up.
Re: Already upgrade 8mbps but still 2mbps....
15-11-2007 9:42 PM
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Quote from: Pcoventry Ask your dad to raise a ticket so the CSC can look into this
We have....no answer thats we look for.
Quote from: Peter Did your dad raise a ticket to opt-in to or request the upgrade to 8Mbs (ADSL Max) or did he just select an up to 8Mbs package.
If the latter, changing your package does not automatically increase your speed from a fixed speed product, unless you ask for it.
Already upgrade, change from 2mbps to up to 8mbps last few months ago. so still 2mbps..not 8mbps.
Re: Already upgrade 8mbps but still 2mbps....
15-11-2007 9:43 PM
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Re: Already upgrade 8mbps but still 2mbps....
15-11-2007 9:52 PM
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Quote from: Peter Run the speedtest.
ok but only me on plus net..my dad not tho....but ill tell my dad do speedtest and ill post here. ok
Re: Already upgrade 8mbps but still 2mbps....
15-11-2007 10:58 PM
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Re: Already upgrade 8mbps but still 2mbps....
15-11-2007 10:59 PM
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Quote from: Dunc My dad used Plus Net online
Re: Already upgrade 8mbps but still 2mbps....
15-11-2007 11:18 PM
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Quote from: Dunc my dad not tho....
Confusing, what?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Already upgrade 8mbps but still 2mbps....
15-11-2007 11:42 PM
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Quote from: jelv
Quote from: Dunc my dad not tho....
Confusing, what?
lol......
it says.
Quote
Quote from: Dunc
Quote from: Peter Run the speedtest.
ok but only me on plus net..my dad not tho....but ill tell my dad do speedtest and ill post here. ok
thats why he ask Run the speedtest...its my online here..not my dad tho. sorry for confusing. lol
Re: Already upgrade 8mbps but still 2mbps....
16-11-2007 10:03 AM
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Is your Dad a PlusNet customer?
If he is, I need to know his username. Then I can help If he isn't, there not a lot I or we as a forum can do, other than to offer advice.
Re: Already upgrade 8mbps but still 2mbps....
16-11-2007 9:39 PM
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Quote from: Jameseh Hi Dunc,
Is your Dad a PlusNet customer?
If he is, I need to know his username. Then I can help If he isn't, there not a lot I or we as a forum can do, other than to offer advice.
yeah...its rodfish lol....hopeful you will help my dad!
thanks
Re: Already upgrade 8mbps but still 2mbps....
18-11-2007 2:29 PM
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Quote from: Peter Run the speedtest.
Dad told me...its 1.96mbps
PlusNet Broadband Your Way Option 2 with included 8GB bandwidth...on 08/09/2007 thats upgrade.
Quote from: Dunc
Quote from: Jameseh Hi Dunc,
Is your Dad a PlusNet customer?
If he is, I need to know his username. Then I can help If he isn't, there not a lot I or we as a forum can do, other than to offer advice.
yeah...its rodfish lol....hopeful you will help my dad!
thanks
any news?
Re: Already upgrade 8mbps but still 2mbps....
18-11-2007 2:45 PM
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Also can you confirm that he has asked for a speed upgrade by submitting a request from the option on this page: http://max.plus.net/
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Already upgrade 8mbps but still 2mbps....
18-11-2007 2:56 PM
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Quote from: jelv That looks as though he may still be on the fixed 2MB package - when you upgrade to BBYW with 8GB included your speed is not automatically upgraded - the 8GB is the allowance not the speed. As Peter has said twice in this thread already, get him to run the BT speedtest www.speedtester.bt.com and post back with the full results - they are totally different for fixed speeds and the up to 8MB variable.
Also can you confirm that he has asked for a speed upgrade by submitting a request from the option on this page: http://max.plus.net/
oh sorry..i though speed test on plusnet website tho...ok ill let you know. thanks
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