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Almost constant dropouts

FIXED
Bethwoo
Newbie
Posts: 3
Registered: 19-02-2018

Almost constant dropouts

Speed has never been great, will be going back to EE if I can’t get this fixed. For the past week or so My internet is dropping out every few minutes, sometimes only connecting for ten seconds before it happens again. 

il be in the middle of a call or tutorial and get the message that I’m not connected to the internet. 

I mainly use an iPad but it’s even worse on my MacBook. 

Tried resetting router, forgetting network and rejoining but still happens.

can anyone help? 

5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Almost constant dropouts

Fix

I  assume that the dropout is only between the router and the devices not the router losing connection to the internet

If so, and I assume that you are connecting  wirelessly in both cases you could try this https://community.plus.net/t5/My-Router/Constantly-Being-Dropped-on-iPads-and-iPhones/m-p/1487424

Bethwoo
Newbie
Posts: 3
Registered: 19-02-2018

Re: Almost constant dropouts

Thank you so much. Hoping I’ve done this properly! 

Im disabled so internet is a lifeline for me Smiley

thanks again Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: Almost constant dropouts

Hi there, 

 

How are things looking now?

 

I've just checked your line from here and everything looks fine so I'm wondering if this was a WiFi issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Bethwoo
Newbie
Posts: 3
Registered: 19-02-2018

Re: Almost constant dropouts

Worked beautifully! No lost connection since. Thank you ever so much. 

Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: Almost constant dropouts

Glad to see this!

 

Do give us a shout if that becomes a problem again. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team