Almost constant dropouts

[#1]

Speed has never been great, will be going back to EE if I can’t get this fixed. For the past week or so My internet is dropping out every few minutes, sometimes only connecting for ten seconds before it happens again. 

il be in the middle of a call or tutorial and get the message that I’m not connected to the internet. 

I mainly use an iPad but it’s even worse on my MacBook. 

Tried resetting router, forgetting network and rejoining but still happens.

can anyone help? 

[#2 · Accepted solution]

I  assume that the dropout is only between the router and the devices not the router losing connection to the internet

If so, and I assume that you are connecting  wirelessly in both cases you could try this https://community.plus.net/t5/My-Router/Constantly-Being-Dropped-on-iPads-and-iPhones/m-p/1487424

[#3]

Thank you so much. Hoping I’ve done this properly! 

Im disabled so internet is a lifeline for me

thanks again

[#4]

Hi there, 

How are things looking now?

I've just checked your line from here and everything looks fine so I'm wondering if this was a WiFi issue.

[#5]

Worked beautifully! No lost connection since. Thank you ever so much. 

[#6]

Glad to see this!

Do give us a shout if that becomes a problem again.