Almost NO speed

[#1]

Hi again Jojo,
Could you please try to advise me because I am getting no replies from the ticket method. My speed is almost at 0!!!
These results are from mybroadbandspeed.co.uk
Today 19:37 255 kbps (31.9kB/s) 358 kbps (44.8kB/s) Share
Today 19:35 372 kbps (46.5kB/s) 352 kbps (44kB/s) Share
Today 19:10 280 kbps (35kB/s) 338 kbps (42.3kB/s) Share
Today 18:59 445 kbps (55.6kB/s) 364 kbps (45.5kB/s) Share
Today 17:48 6118 kbps (765kB/s) 352 kbps (44kB/s) Share
Today 14:07 6325 kbps (791kB/s) 361 kbps (45.1kB/s) Share
Yesterday 21:00 12106 kbps (1.51MB/s) 357 kbps (44.6kB/s) Share
Yesterday 13:00 11856 kbps (1.48MB/s) 380 kbps (47.5kB/s) Share
Monday 20:54 11151 kbps (1.39MB/s) 352 kbps (44kB/s) Share
Sunday 15:57 5462 kbps (683kB/s) 364 kbps (45.5kB/s) Share
Saturday 17:23 5542 kbps (693kB/s) 351 kbps (43.9kB/s) Share
Friday 18:22 5496 kbps (687kB/s) 366 kbps (45.8kB/s) Share
Friday 14:53 5560 kbps (695kB/s) 376 kbps (47kB/s) Share
Friday 11:32 4881 kbps (610kB/s) 375 kbps (46.9kB/s) Share
and the current result from another test (attached) is
download 0mbps!!!!
upload 0.28mbps

but the BT speed test on the other hand says differently! and I disagree as my computer is almost at a standstill!!  

    Download Speed
5533 Kbps
 
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5533 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
IP Profile for your line is - 6000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 17.66:22.68:59.66 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

I was advised to plug the modem router into the test socket. I left it there for 3 days. No one got back to me to tell me what to do after that so I took it back out and put it into the 'normal' socket. I don't know if I did the right thing or the wrong thing because they won't reply to me, or tell me how to fix the speed
PLEASE HELP ME!!!

[#2]

Has it just been for the last 10-20 minutes or so? If so, I've got the same thing at home; And so have lots of people on forums, looks like a few people have it.
Some one will be looking into it; I'm sure if it's something widespread

[#3]

There was this earlier:
http://www.plus.net/suppo...mp;ispservice_id=adsldial

[#4]

Hi Martha, thanks for replying. It's good to know i'm not alone! I can't get into the link you left, i'm getting error 404 and the following message.

Sorry, we couldn't find any matching results for suppo...mp;ispservice_id=adsldial
Suggestions:
Make sure all words are spelled correctly.
Try different keywords.
Try more general keywords.
Try fewer keywords.

[#5]

As am i now, however the link DID work literally 2 minutes ago.
believe it linked to This
(Basically you may have the wrong traffic management profile applied - log into your router and disconnect, then connect (dont reboot, you may ruin your sync speed) - it may cure the problem)
From what i can tell - a PN member of staff has identified the problem and is working on it

[#6]

Quote from: Matt_2k34

From what i can tell - a PN member of staff has identified the problem and is working on it

Ironically, I noticed and messaged a friend who is on shift, and after me going through speed tests, trace routes, pings, restarting... etc, my friend said "Wait, we've got a few people calling in with speed" so he was very smart and got it all together, so It's been acknowledged

[#7]

If I find out anything helpful I'll let you both know on here

[#8]

Right; My colleague just messaged me back from work;
Looks like we've already got some one who's found the problem and is working on it
Anyone else find that weirdly iPlayer works but not any other streaming (Youtube, etc)

[#9]

Thanks Martha

[#10]

Try it now.... Mine's back to normal, looks like it's been fixed from this end;
Let me know if that's not the case for you guys?

[#11]

Quote

I noticed and messaged a friend who is on shift,

Yeah i know matt too (careful calling him smart though, you'll inflate his ego)   

streaming issue is still a problem here

[#12]

Quote from: Matt_2k34

Yeah i know matt too (careful calling him smart though, you'll inflate his ego)

¬_¬
That is all.

[#13]

Nah really +1 for initiative
(e.g. actually noticing a pattern in peoples complaints!) 

[#14]

All in a days work

[#15]

This came from a company I have a server with. It might not have been the cause of this issue, but it could have affected customers:

Around 20:50 the London Internet Exchange lost 450GBps of connecitivity for around 10 minutes. The London Internet Exchange is responsible for the majority of the UK's network connecitivity including broadband connections so it is possible that if your ISP travels through LINX you may have had trouble accessing the network for around 10 minutes however this would have affected the majority of the UK and would have also prevented other online services from working such as Xbox Live, BBC News, On Demand TV etc. Unfortunatley as this issue was with LINX and not in [our] network there was nothing we or your broadband provider would have been able to control or prevent the problem.