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All time low speeds tonight.

longedge
Rising Star
Posts: 260
Thanks: 31
Fixes: 1
Registered: 27-01-2008

All time low speeds tonight.

I've hit my all time low speeds just now on Thinkbroadband  Sad

A typical daytime result for me would be

Is there any other explanation to consistently low speeds in the evening than undersupply of bandwidth in my locality?
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: All time low speeds tonight.

Hi longedge,
I'm sorry to hear of the speed issues you're having :/
I can't see any issues reported specifically at your exchange. Does this happen often? Just at peak times?
Chris Pettitt
Cloud Environments Engineer
Community Veteran
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Registered: 10-04-2007

Re: All time low speeds tonight.

Is that using a wired or a wireless connection to the router?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
longedge
Rising Star
Posts: 260
Thanks: 31
Fixes: 1
Registered: 27-01-2008

Re: All time low speeds tonight.

Quote from: Chris
Does this happen often? Just at peak times?

I've been aware for a while of a big slowdown, evenings and Sunday afternoons but it hasn't really bothered me a deal as my connection normally remains adequate. I usually get 15-20 Mbps during the day (just got 15.93) and down to around 8-10  at worst in the evenings. Last night however it was just unusable at 0.8Mbps.
I'm using a laptop wirelessly and I'm fully aware of the downside to this. I have however done tests with my desktop which is connected via ethernet and to be honest there was little or no difference in recorded speeds. Although there are a number of wifi networks in my locality, I'm the only one currently using channel 3.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: All time low speeds tonight.

I think it's going to be worth raising a fault so that our Faults Team can have a look at a potential congestion issue.
Chris Pettitt
Cloud Environments Engineer
longedge
Rising Star
Posts: 260
Thanks: 31
Fixes: 1
Registered: 27-01-2008

Re: All time low speeds tonight.

Quote from: Chris
I think it's going to be worth raising a fault

By my raising a ticket?
Before doing so, I will speaki with my next door neighbour who is with BT. I'll get him to do a few speed checks over a few days to see what sort of results he gets - would that be a good idea?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: All time low speeds tonight.

That would give you a good indication as to whether or not it's a peak time issue or not - so that's a really good idea.
To raise a fault, you can do this at http://faults.plus.net
Chris Pettitt
Cloud Environments Engineer
longedge
Rising Star
Posts: 260
Thanks: 31
Fixes: 1
Registered: 27-01-2008

Re: All time low speeds tonight.

OK thanks for that - I shall do that.