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All time low speeds tonight.
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All time low speeds tonight.
27-03-2014 10:25 PM
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Message 1 of 8
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Re: All time low speeds tonight.
28-03-2014 10:07 AM
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Hi longedge,
I'm sorry to hear of the speed issues you're having 😕
I can't see any issues reported specifically at your exchange. Does this happen often? Just at peak times?
I'm sorry to hear of the speed issues you're having 😕
I can't see any issues reported specifically at your exchange. Does this happen often? Just at peak times?
Message 2 of 8
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Re: All time low speeds tonight.
28-03-2014 1:36 PM
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Is that using a wired or a wireless connection to the router?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 3 of 8
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Re: All time low speeds tonight.
28-03-2014 2:01 PM
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Quote from: Chris Does this happen often? Just at peak times?
I've been aware for a while of a big slowdown, evenings and Sunday afternoons but it hasn't really bothered me a deal as my connection normally remains adequate. I usually get 15-20 Mbps during the day (just got 15.93) and down to around 8-10 at worst in the evenings. Last night however it was just unusable at 0.8Mbps.
I'm using a laptop wirelessly and I'm fully aware of the downside to this. I have however done tests with my desktop which is connected via ethernet and to be honest there was little or no difference in recorded speeds. Although there are a number of wifi networks in my locality, I'm the only one currently using channel 3.
Message 4 of 8
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Re: All time low speeds tonight.
28-03-2014 3:53 PM
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I think it's going to be worth raising a fault so that our Faults Team can have a look at a potential congestion issue.
Message 5 of 8
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Re: All time low speeds tonight.
28-03-2014 4:54 PM
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Quote from: Chris I think it's going to be worth raising a fault
By my raising a ticket?
Before doing so, I will speaki with my next door neighbour who is with BT. I'll get him to do a few speed checks over a few days to see what sort of results he gets - would that be a good idea?
Message 6 of 8
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Re: All time low speeds tonight.
28-03-2014 4:56 PM
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That would give you a good indication as to whether or not it's a peak time issue or not - so that's a really good idea.
To raise a fault, you can do this at http://faults.plus.net
To raise a fault, you can do this at http://faults.plus.net
Message 7 of 8
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Re: All time low speeds tonight.
28-03-2014 5:04 PM
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OK thanks for that - I shall do that.
Message 8 of 8
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