Alip problems
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Alip problems
Alip problems
23-06-2014 9:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Alip problems
23-06-2014 10:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: alip and try another internet provider.
... who, if the problems persist (as is almost certain), will need you to do exactly the same things.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Alip problems
23-06-2014 10:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Alip problems
23-06-2014 11:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've asked the mods to split off your question into a new thread, hopefully in the broadband forum. Can you please gather the information requested here - http://community.plus.net/forum/index.php/topic,96155.0.html
Invariably the connection problems you describe has NOTHING to do with PN services or infrastructure so they have no relation to "over subscription". The "weakest link" in the delivery of broadband services is the phone line wires between your home and the street cabinet (d-side) - this impacts both ADSL and fibre services, followed by the cabinet to exchange wires (e-side) also impacting ADSL.
Is there noise on your phone line - all the time or any time? Is there a correlation between phone calls and connection loss?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Alip problems
24-06-2014 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Alip problems
24-06-2014 9:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also two threads combined to assist solving
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page