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Alert to Max Premium (up to 832kbps upload) users

Community Veteran
Posts: 26,657
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Alert to Max Premium (up to 832kbps upload) users

Can someone point me to where it was announced that the price of Max Premium was being increased from £6.81 per month to £6.96 please.
Edit 15/01/2009: Topic title changed - previously "Price increase - Max Premium"
Go to the first post on the second page here for the current situation
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
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55 REPLIES
Superuser
Superuser
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Registered: 06-04-2007

Re: Price increase

The trials sign up page says the cost is £7.83 per month, which is in line with the reduced VAT rate as far as I can see.
David
Moderator
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Re: Price increase

Max premium has always been 8 pounds, well I've always been charged 8 pounds for it.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 26,657
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: Price increase

As spraxyt pointed out, the trials page indicates that the price has reduced in line with the VAT decrease (see first attachment).
However I've just checked my December bill which shows that the net price has been increased to leave the total price unchanged (see second attachment).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 1,100
Registered: 05-04-2007

Re: Price increase

Still waiting for the December bill to confirm whether or not they have been just slow in making the changes or actually made a nett price increase.
Community Veteran
Posts: 26,657
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Registered: 10-04-2007

Re: Price increase - Max Premium

Have rung in and it's being investigated. Ticket 27216550.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
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Registered: 11-01-2008

Re: Price increase - Max Premium

I asked this question on an earlier thread and had been told it had been reduced http://community.plus.net/forum/index.php/topic,71386.msg566168.html#msg566168
My billing isn't due for another 10 days though.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 26,657
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Registered: 10-04-2007

Re: Price increase - Max Premium

I've now had a response to the ticket saying that they are giving a credit for the difference.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
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Registered: 11-01-2008

Re: Price increase - Max Premium

Glad you've got a good response, hopefully it will be sorted by the time my bill comes..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
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Re: Price increase - Max Premium

I'll get a problem raised to get this fixed asap. Sorry about the hassle.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
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Re: Price increase - Max Premium

Just got my bill through and it doesn't look like the reduced VAT price is been charged for premium yet.
Can someone take a look?
Cheers

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Price increase - Max Premium

Hi guys,
We're aware of this problem and it relates to the "chargeable Max Premium component" which our products team are currently looking into.
If I hear of any update I'll post back.
Moderator
Moderator
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Re: Price increase - Max Premium

Hi James,
Is there any news on this, I've just had my second invoice since the VAT reduction and Max Premium is still been charged the full amount.
Cheers,

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
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Re: Price increase - Max Premium

Have they given you a refund?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 18,215
Thanks: 1,576
Fixes: 172
Registered: 11-01-2008

Re: Price increase - Max Premium

Nope got charged exactly the same as last month, though I wonder if the 3 off a month is confusing matters:
1  Account Billing (2009-01-15 to 2009-02-14)  £18.71  £2.81  £21.52
1 Max Premium (PT001) charge for the period 15/01/2009 to 14/02/2009 £6.96 £1.04 £8.00
1 Special Offer Discount -£2.61 -£0.39 -£3.00

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'