Ah FEC! XD

[#1]

Please could someone knowledgeable tell me if these stats are what is giving me high ping times in online gaming?
Since my last fault (Closed) My uptime is obviously better but my line quality seems disastrous!

DSL Connection
Link Information

Uptime: 7 days, 2:55:38
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 8,160
Bandwidth (Up/Down) [kbps/kbps]: 440 / 7,874
Data Transferred (Sent/Received) [GB/GB]: 1.53 / 12.22
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 26.0 / 44.0
SN Margin (Up/Down) [dB]: 24.0 / 5.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1,475 / 0
FEC Errors (Up/Down): 253,641 / 106,455,533
CRC Errors (Up/Down): 1,281 / 217,583
HEC Errors (Up/Down): 0 / 2,206,602
Thanks for reading

[#2]

Hi there,
You've got interleaving on but while the FEC errors do look high bear in mind the connection has been live for 7 days so it's not too bad. Having said that if we did turn interleaving off it might improve the ping times but you'd possibly lose a bit of speed. There's also a risk that (given you're on ADSL2+) the line might become a bit unstable.
It should be fine given the values posted and we can always turn it back on if it doesn't work?

[#3]

If you think it will improve my ping times then please go ahead and do what is neccessary
note:as long as it's easily reversible if things go awry.....

[#4]

Just realised I can do it myself.
Thanks Matt but no action neccessary from you now. May call on you to turn it back on though depending on how it goes (¬_¬)

[#5]

Of course, no worries - let me know if it does need turning back on and I'll get it sorted for you, though I hope it works well with it off

[#6]

Sorry Matt it seems my attempt to turn interleaving off has failed. When I click "Turn Interleaving Off"
It throws an error, please could you take a look?
Thanks

[#7]

There's a ticket on your account from about 6pm last night saying the order had been received, has interleaving not been removed? I suspect the error is showing because the system already thinks interleaving is off based on that ticket.

[#8]

I'd assumed that if the option to turn it off is still there and the page says "Your Interleaving Status:ON" then it is infact still on.
This on the https://portal.plus.net/my/account_maintenance/interleaving_control.html page in my account.
Unfortunately the router I have (Plusnet Provided Thomson) doesnt seem to be able to show me if interleaving is on?

[#9]

Usually if there's 0 FEC errors showing then interleaving is off, that's not a bad way to tell?
Just checked the order and it's due to complete on the 3rd, so it'll still be on for a couple of days yet.

[#10]

(Post deleted)
Fixed itself after a couple reboots and unplugging landline.

[#11]

Hi again, I did try opening a ticket about what I am about to ask but the answer was not what I was looking for so thought I would rely on you again. I asked about why interleaving doesn't seem to have been turned off and your CSC Analyst replied there is a set process and it isn't distributed between upstream and downtstream?
Anyway as I requested earlier this year please can you take a look at turning off interleaving on my line? As you can see from my stats below I have managed to improve my line quality and am now getting far less errors than previously
Uptime: 6 days, 0:14:58
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,088 / 8,196
Bandwidth (Up/Down) [kbps/kbps]: 444 / 7,608
Data Transferred (Sent/Received) [GB/GB]: 1.52 / 13.90
Output Power (Up/Down) [dBm]: 12.5 / 20.0
Line Attenuation (Up/Down) [dB]: 26.0 / 44.0
SN Margin (Up/Down) [dB]: 24.5 / 3.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 28 / 0
FEC Errors (Up/Down): 106,272 / 21,551,631
CRC Errors (Up/Down): 3,843 / 10,956
HEC Errors (Up/Down): 9 / 189,148

[#12]

Just placed a manual order for you, it's due to complete on Monday. Hope that does sort things