After 6 months trouble free...ITS STARTED AGAIN !!!!!
Your connection is up and down like the proverbial (I note that on your router stats it had been up for one minute!)
You need to do as HPsauce recommended, plug the router in to a filter which is plugged in to the test socket inside the master socket (without any telephone attached) and see if that stays connected.
If is doesn't you need to get hold of another router to see if yours is on the way out.
Can you confirm that when you remove the filtered face plate to expose the test socket all the other phone sockets are dead please.
You need to do as HPsauce recommended, plug the router in to a filter which is plugged in to the test socket inside the master socket (without any telephone attached) and see if that stays connected.
If is doesn't you need to get hold of another router to see if yours is on the way out.
Can you confirm that when you remove the filtered face plate to expose the test socket all the other phone sockets are dead please.
Right - two possibilities:
1) The socket you think is the master socket is not the master socket
2) The extensions are not correctly wired
(or both)
Is there another socket with a split face plate?
1) The socket you think is the master socket is not the master socket
2) The extensions are not correctly wired
(or both)
Is there another socket with a split face plate?
If that has a removable lower half try using the test socket inside there and see if that kills all the other sockets. You should find that there are wire(s) connected to the back of the removable faceplate which go to the extensions. With luck there might only be one - you need to work out a diagram of how the sockets are connected.
Let me be sure I have this right.
You have two sockets with removable lower halves.
The one in the hall has the kitchen and bedroom extensions wired from the back of the removable part.
The one in your study has the garage extension wired to the back of the removable part which is your filtered face plate.
Is that all the extensions (5 sockets in total)?
You have two sockets with removable lower halves.
The one in the hall has the kitchen and bedroom extensions wired from the back of the removable part.
The one in your study has the garage extension wired to the back of the removable part which is your filtered face plate.
Is that all the extensions (5 sockets in total)?
This isn't good news.
I suggest you try taking both split face plates off so that only the socket in the hall and the one in your study are working. Then use a splitter in your study with the router only and see if that gives you stability.
Can you confirm that the master socket in the hall seems to be where the telephone cable enters the house from outside?
Is there any possibility of having the router near the hall socket and then running a long ethernet cable from that to the PC - long ethernet cables are not a problem (unless your house is so big that it would be over 100M
)
I suggest you try taking both split face plates off so that only the socket in the hall and the one in your study are working. Then use a splitter in your study with the router only and see if that gives you stability.
Can you confirm that the master socket in the hall seems to be where the telephone cable enters the house from outside?
Is there any possibility of having the router near the hall socket and then running a long ethernet cable from that to the PC - long ethernet cables are not a problem (unless your house is so big that it would be over 100M
)
Quote from: welshviking Thanks for all your help Jelv, Just been outside and the main telephone cable enters the house through the wall at the side of the study then a cable goes through the wall from the front of the study along the front outside of the house to the front door then goes to the socket in the hall. So after all the main socket must be here in the study .
That gives us a possible solution. At the moment it's not correctly cabled because if the socket in the study was a proper master socket all the other sockets in the house would be disabled when the face plate was removed. At the moment the cable from there to the hall is connected inside the none removable part of the socket. This should be connected to the back of the face plate like the cable that goes to the garage and the socket in the hall should be a normal socket. As this involves fiddling about inside the socket it is a job that you are supposed to get BT to do - but the question is which cowboy set it up like that in the first place? Is it a recent or long standing job? If it was done by BT you should be able to argue that you are having problems with the broadband and they should correct the wiring they installed at no charge to you. Whether that has to be reported to BT as a voice fault (presuming you pay your line rental to them) or to PN as a ADSL fault I don't know.
Quote from: jelv I suggest you try taking both split face plates off so that only the socket in the hall and the one in your study are working. Then use a splitter in your study with the router only and see if that gives you stability.
With what you've now discovered this test is well worth doing. If after half an hour it's looking stable and the router stats look good you could plug a phone in to the splitter so you are not without a phone. I'd like to see it like that for a day to check the stability.