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After 6 months trouble free...ITS STARTED AGAIN !!!!!

welshviking
Grafter
Posts: 143
Registered: 14-06-2009

After 6 months trouble free...ITS STARTED AGAIN !!!!!

My Speed is awful, had 6 months of good speed but today is terrible, any help would be very much appreciated.....Regards Colin

Download speedachieved during the test was - 372 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :960 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps

Telephone number:
    01244******
Phone exchange:
    CONNAHS QUAY
Estimated line speed:
    4.0 - Checked on 2009-04-04 17:29:32
Current line speed:
    500
88 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

Hi Colin,
Quote
Your DSL Connection Rate :960 Kbps(DOWN-STREAM)

That's your problem, you are connecting at a low speed to the exchange.
Can you give us the rest of the stats from your router? If you go to this link and give us the stats from the page it'll help out:
http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
welshviking
Grafter
Posts: 143
Registered: 14-06-2009

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

Here we go Chris......Regards Colin
Link Information

Uptime: 0 days, 6:50:58
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 960
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 11.5 / 18.0
Line Attenuation (Up/Down) [dB]: 20.0 / 34.0
SN Margin (Up/Down) [dB]: 7.0 / 10.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 57 / 0
Loss of Signal (Local/Remote): 5 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 18 / 0
FEC Errors (Up/Down): 18,074 / 156
CRC Errors (Up/Down): 18,074 / 7
HEC Errors (Up/Down): 9,718 / 4
welshviking
Grafter
Posts: 143
Registered: 14-06-2009

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

Stats from my router as requested on my previous post, can anyone now help me please...Thanks Colin
welshviking
Grafter
Posts: 143
Registered: 14-06-2009

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

Feel stupid replying to my own post but just noticed my thomson tg5855v7 modem seems to be playing up. The end 2 lights broadband and internet (nearest to the right) are not always on, they are fluctuating and saying my dsl is down ....not sure if this is anything to do with the problem Huh
p.s tried a different grey lead but still the same .
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

The connection logs are showing 9 connections since midnight, so your line doesn't look as stable as it could be.
Is the router plugged into the master socket? Have you tried an alternate filter? Are any extension leads in use? Are any other phone points in use filtered.
If the answers are yes, yes, no, yes then we need to investigate this as an intermittent connection rather than a speed issue as it'll be the connection dropping causing the speed problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
welshviking
Grafter
Posts: 143
Registered: 14-06-2009

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

1 and 2. The router and home phone is plugged into the main socket and i am using one of these (see below) as recommended by oldjim
http://www.adslnation.com/phpapps/catalog/popup_image.php?pID=105&osCsid=sod3d09rit2vhrjaekvfb1j4d1

3. No extension leads in use
4. Three other standard phone in use all plugged into filters...(kitchen, main bedroom and garage)
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

Thanks, I'll close the current fault and reopen a new one as an intermittent connection.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
welshviking
Grafter
Posts: 143
Registered: 14-06-2009

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

Cheers Chris, would like to get this sorted as quickly as possible as i dont know when i will lose connection again....thanks for your help so far...Colin
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

If all the other extensions are wired off the numbered terminals on back of the filtered face plate you don't need filters in the extensions (having them won't be affecting your fault).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
welshviking
Grafter
Posts: 143
Registered: 14-06-2009

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

ok lost connection twice, both internet and broadband lights on my modem went out ..this is what comes up on screen

Your DSL connection is down.
Verify if your Thomson Gateway is correctly connected to your DSL line. For more information consult your documentation.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
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Registered: 05-04-2007

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

New fault raised, I'm testing it now and will update it shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
welshviking
Grafter
Posts: 143
Registered: 14-06-2009

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

Thanks Chris, I have just reset my thomson modem and it returned to default settings as i was losing my connection every couple of minutes, since i reset it i have not lost connection but my speed is still pitiful, hopefully this will pick up if i manage to stay online long enough.....Regards Colin
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welshviking
Grafter
Posts: 143
Registered: 14-06-2009

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

Still no more disconnections since i reset my router..this is my latest stats
Download speedachieved during the test was - 226 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2528 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps

DSL Connection
Link Information

Uptime: 0 days, 4:00:05
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,528
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 88.96
Output Power (Up/Down) [dBm]: 11.0 / 18.5
Line Attenuation (Up/Down) [dB]: 19.0 / 33.0
SN Margin (Up/Down) [dB]: 13.0 / 15.5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 4 / 135
CRC Errors (Up/Down): 4 / 11
HEC Errors (Up/Down): 4 / 10
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: After 6 months trouble free...ITS STARTED AGAIN !!!!!

See how you go, but filtered faceplates can go wrong just like any other filter.
Any further problems and I'd be using a filter in the Test Socket.  Wink