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Aeroflow gateway will not recognize new broadband

tinaann
Newbie
Posts: 1
Registered: ‎01-12-2022

Aeroflow gateway will not recognize new broadband

Yesterday I changed from BT to Plusnet Unlimited Fiber extra and now my modem for my heater will not accept the new signal from plusnet.  After checking with the aeroflow supplier I understand there are two signals coming into the home and I think they will need splinting. Has anyone had experience of this issue ?

1 REPLY 1
MisterW
Superuser
Superuser
Posts: 14,767
Thanks: 5,537
Fixes: 395
Registered: ‎30-07-2007

Re: Aeroflow gateway will not recognize new broadband

The Plusnet hub 2 wifi bands can not be split. Devices ought to be able to handle this but some can't. Assuming the Aeroflow uses the 2.4ghz band, then login to the Hub , disable the 5ghz band and then try connecting the Aeroflow. Once it's connected you should be able to re-enable the 5ghz band

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