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Adsl modem

fluffylovecheek
Newbie
Posts: 6
Registered: 01-09-2007

Adsl modem

I hope someone can help
I have just started getting a problem where when I try to connect I get the message "Restart not acceptable"
This is stopping me from connecting
Any suggestions pleaseHuh
(I have raised a ticket for this but not been contacted yet)
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Adsl modem

Try uninstalling the modem software, rebooting (with the modem unplugged - keep it unplugged until advised otherwise) and then reinstall the software, plugging the modem back in when prompted. This should resolve the issue, if not please let us know.
fluffylovecheek
Newbie
Posts: 6
Registered: 01-09-2007

Re: Adsl modem

Bloomin' Heck! That was quick!
Thanks....I will try that