Adsl connected but no internet
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Adsl connected but no internet
10-06-2021 9:54 AM - edited 10-06-2021 10:01 AM
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Router remains stuck with a username of tr069@plusdsl.net
Any help much appreciated.
Oh - I keep getting a message from bt wholesale popping up when connecting via iOS
Re: Adsl connected but no internet
10-06-2021 10:07 AM
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@demonixz Welcome to the forum. Try this: Log in to the router, disconnect the DSL cable, change the TR069 to your username (and input your password), reconnect the cable and press the connect button on the screen. No guarantees, but it may work.
Re: Adsl connected but no internet
10-06-2021 10:15 AM
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Re: Adsl connected but no internet
10-06-2021 10:22 AM
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OK, sorry, but I did say 'no guarantees'. BTW, are you actually on ADSL or Fibre?
Re: Adsl connected but no internet
10-06-2021 10:24 AM
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Really truely on dsl - exchange only line with no other option 😅
Re: Adsl connected but no internet
10-06-2021 10:26 AM
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OK. Hopefully one of the Help team will spot this and run some checks.
Re: Adsl connected but no internet
10-06-2021 11:20 AM
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Re: Adsl connected but no internet
10-06-2021 11:41 AM
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Re: Adsl connected but no internet
10-06-2021 12:01 PM
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Totally unrelated to this problem, don’t send back your BT hub. It can be configured to work on your Plusnet service and depending on which model you have will give better performance.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Adsl connected but no internet
11-06-2021 8:28 AM
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Thanks for your post @demonixz and welcome to our Community Forums
I'm sorry for the issues with your broadband service. I've tested your line today and the tests are showing a fault on the line, so I've raised this with our suppliers now and we've been given an estimated response time of by 15/06/21 23:59:59 for an engineer to investigate further. We'll update you as soon as we know more.
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