cancel
Showing results for 
Search instead for 
Did you mean: 

Adam, you have several PMs :)

gyre
Grafter
Posts: 271
Registered: 19-11-2007

Adam, you have several PMs :)

Having some problems with the target SNR margin not sticking.  Can you help?
43 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Adam, you have several PMs :)

HI gyre,
Adam is not here today and PM's really aren't the best way to get support. Can you describe in more detail your issues and maybe change the title of the thread and I can take a look.
Thanks.
Jojo Smiley
gyre
Grafter
Posts: 271
Registered: 19-11-2007

Re: Adam, you have several PMs :)

Hi Jojo, thanks for replying.
Adam was working very hard to get me a stable line in the weeks leading up to Christmas, involving several lift and shift attempts.
My current question number is: 38359603.
The problem I have is that despite being on the DLM trial, my target SNR margin has moved to 12dB.  It should be on 9, or even better, 6.
Thanks!
-- gyre --
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Adam, you have several PMs :)

HI gyre,
no problem, I'll look into that now for you.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Adam, you have several PMs :)

Hi gyre,
The no DLM was applied on the 10th and it can take 72 hours to take full effect. If it's not changed by this time tomorrow I'll get in touch with them for you.
Jojo Smiley
gyre
Grafter
Posts: 271
Registered: 19-11-2007

Re: Adam, you have several PMs :)

Thanks Jojo.  Smiley
-- gyre --
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Adam, you have several PMs :)

Hi gyre,
I've just ran a line check and it's still not right. I'll get onto our suppliers now and see what they say.
Jojo Smiley
gyre
Grafter
Posts: 271
Registered: 19-11-2007

Re: Adam, you have several PMs :)

Thanks Jojo! Smiley
-- gyre --
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Adam, you have several PMs :)

Hi gyre,
I've just had that changed and emailed you about it. The BRAS profile will update in 23 hours.
Jojo Smiley
gyre
Grafter
Posts: 271
Registered: 19-11-2007

Re: Adam, you have several PMs :)

Smiley
-- gyre --
gyre
Grafter
Posts: 271
Registered: 19-11-2007

Re: Adam, you have several PMs :)

Still sitting on 12dB.  No change.  Sad
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Adam, you have several PMs :)

Hi gyre,
Thanks for letting me know. I'll do some digging and get back to you.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Adam, you have several PMs :)

Hi gyre,
For some reason the MSAN is still showing a 12dB SNR. I'll get on to BT now and ask to get that changed.
Jojo Smiley
gyre
Grafter
Posts: 271
Registered: 19-11-2007

Re: Adam, you have several PMs :)

Thanks again Jojo. Smiley
-- gyre --
gyre
Grafter
Posts: 271
Registered: 19-11-2007

Re: Adam, you have several PMs :)

Oh, wow.  I've finally got a BT bras profile of 2.5mbit/s.  I can count the number of times that's happened in the last few years on my thumbs.  Smiley
However, with the 9dB target SNR margin, I know that's never going to stick before the plusnet profile gets a chance to match it, so would it be possible to lower the target SNR margin further to 6dB.  That way it's much more likely to keep syncing over 2848kbps each time.
Thanks! Smiley
-- gyre --