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Activation

staceylou92
Newbie
Posts: 2
Registered: 27-02-2017

Activation

Today is my activation date but I have no broadband or router just wanting to know what's going on as haven't got the time to ring and live chat isn't working
5 REPLIES
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Activation

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Activation

Sorry to hear what's happened.

I can see we've activated your account today but the router hadn't been ordered.

This has been done now and we'll get it to you as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
staceylou92
Newbie
Posts: 2
Registered: 27-02-2017

Re: Activation

Thankyou
Gel
Pro
Posts: 1,386
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Activation

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Activation

@Gel The agent who placed the orders didn't update the account which stops the router from being sent out as it can't see a order on the account.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team