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Activation

apjashley1
Grafter
Posts: 307
Registered: ‎31-07-2012

Activation

I ordered Plusnet home phone and broadband at the same time. Openreach installed the phone line this morning, and I have a dial tone.
When will my broadband service be activated? (member centre still says "checking your details").
Can it be activated early?
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Activation

If you connect the router which lights are green
apjashley1
Grafter
Posts: 307
Registered: ‎31-07-2012

Re: Activation

"broadband" is flashing green, "internet" is off
Moderator
Moderator
Posts: 27,333
Thanks: 1,892
Fixes: 173
Registered: ‎14-04-2007

Re: Activation

Wait for the broadband light to go solid green then you could ask PN for an early activation.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Activation

I'm just looking into this with a colleague on the provisioning team now, I'll make sure we get back to you ASAP.

EDIT:
I've just finished chasing this for you. Unfortunately the engineer encountered an issue when activating your line so the job hasn't yet gone through. We've spoken to our suppliers and an engineer is heading to the exchange today to finish the work, following that the broadband order should take 5 to 7 working days.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Activation

Just letting you know that I've just placed your broadband order for you. I've added a confirmation on a ticket to your account.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team