Activation

[#1]

Today is my activation date but I have no broadband or router just wanting to know what's going on as haven't got the time to ring and live chat isn't working

[#2]

For CHAT to function, you must disable any pop up blocker.

Tried a moment ago, and it works.

[#3]

Sorry to hear what's happened.

I can see we've activated your account today but the router hadn't been ordered.

This has been done now and we'll get it to you as soon as possible.

[#4]

Thankyou

[#5]

Why doesn't the system automatically generate order?

[#6]

@Gel The agent who placed the orders didn't update the account which stops the router from being sent out as it can't see a order on the account.