Activation time
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- Activation time
Re: Activation time
17-04-2009 1:05 PM
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I'm afraid i can't check using a phone as we don't have a house phone..All have mobiles, and getting the line activated was purely for the internet.
Re: Activation time
17-04-2009 1:12 PM
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B.
Re: Activation time
17-04-2009 1:18 PM
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I'd put my money on the work at exchange not being finished yet though, as BT even sent a guy out to check if it needed a complete new line or if they could just reconnect it "before the techinition who installed it came."
Re: Activation time
17-04-2009 1:18 PM
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With the lower half removed can you see if you can still get sync in the other socket.
(Barry - he said he couldn't get sync in the test socket - something very odd is going on!)
Edit: Just read your last post - you really need to beg, borrow or steal a handset to make sure that the phone itself is working. If you get a dial tone dial try using the BT line tests. Dial 17070 and select option 2 quiet line - there should be no background noise. Also try 17070 option 1 - ringback test. Sounds strange, but there is a reason, after the ringback test see if you can then get sync.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Activation time
17-04-2009 1:20 PM
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Thanks again for your help / input guys, much appreciated.
Re: Activation time
17-04-2009 1:50 PM
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Re: Activation time
17-04-2009 1:56 PM
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Will just wait it out and hope it solves itself.
Thanks again
Re: Activation time
17-04-2009 2:06 PM
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Re: Activation time
17-04-2009 2:08 PM
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It's important that you can find a telephone and plug this into the test socket and do the quiet line test that @jelv has mentioned above.
Re: Activation time
17-04-2009 2:14 PM
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Quote from: pierre_pierre I stand to be corrected, but if you dont have any phone, you dont need a filter, try it with no filters in the systen at all
I have to have at least 1 filter in or i can't plug it into any of the sockets.
I will try and get my hands on a phone ASAP to try these tests, thanks again guys.
Re: Activation time
17-04-2009 2:39 PM
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The line noise test worked fine, no sound on the line except when i walked around "was a quiet crackle"
The ringback test worked, and this is the sync stats "from the test socket, behind the master socket" which i got after the ringback test.
Link Information
Uptime: 0 days, 0:01:12
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 320
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 15.0
Line Attenuation (Up/Down) [dB]: 30.0 / 52.0
SN Margin (Up/Down) [dB]: 17.0 / 6.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 44
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
I can't make no sense of this, but i'm sure someone understands it
Thanks as always,
Tj
Edit: Typos - and it lost sync again. Also how would i test if the second socket is dead... By removing the faceplate on the master socket, plugging the phone into the extension and seeing if it works?
Re: Activation time
17-04-2009 2:43 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Activation time
17-04-2009 3:49 PM
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Quote from: tjd Activating your line
The activation process normally takes between 7 and 10 days until your line is activated. Your activation date
An engineer will activate your broadband on:
18th Apr 2009 - After 12pm
Please note: this date may change.
I had 3 different dates but this is the one i've been going off. Maybe the line is ready but a button hasn't be clicked, so to speak.
Will just have to wait and see... Fingers crossed though
Also, i really can't emphasise how much of a help you guys have been... Thanks again i really appreciate it.
Re: Activation time
17-04-2009 3:53 PM
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Quote from: orbrey Well I've checked on the order and it's completed, though I think we might have to wait the line training period out until we can raise a fault. Here's hoping there's something easily identified from the tests to come, my fingers are crossed.
Re: Activation time
17-04-2009 4:02 PM
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Edit: Can anyone see what the IP profile of my line is? Or maybe set it to how it should be.
I have no idea what to do now, except checking if extension works with faceplate off and of course waiting patiently
Quite devastated if i'm being honest as i imagined it to be a case of setting it up and getting online.. obviously i assumed wrong.
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