Activation concern
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- Re: Activation concern
Activation concern
22-12-2010 3:42 PM
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I am concerned that because we had an aborted TalkTalk sign up, this will delay the Plusnet signup. After waiting over 6 weeks for TalkTalk to install broadband we had nothing from them - I don't want this to hold up our migration to Plus. Our phone line has never had broadband installed on it previously. We are more than keen to get broadband in ASAP and don't like being fobbed off with awful customer service. I trust that Plusnet will do everything they can to get it installed pronto.
Has anyone had any experience of an aborted signup causing any problems?
Jono
Re: Activation concern
22-12-2010 4:38 PM
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We submitted an order to BT Wholesale yesterday but it's since been cancelled by the system with the reason 'Duplicate Order'. This is odd as I've checked your line and there aren't any obvious issues being flagged with it. I've resubmitted another order but I can't guarantee that the same thing won't happen again.
Probably an idea to get in touch at the end of the week so we can take a look into things again for you (I'll probably not be around on the forums, so might be an idea to give us a call or raise a support ticket on your account instead).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Activation concern
22-12-2010 8:21 PM
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We have had a cancellation from TalkTalk so everything should go through without a hitch (I am hoping.)
Thanks for following up and look forward to finally receiving some broadband service.
Jono
Re: Activation concern
30-12-2010 5:47 PM
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cheers
Jono
Re: Activation concern
30-12-2010 6:41 PM
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Re: Activation concern
30-12-2010 7:40 PM
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Re: Activation concern
31-12-2010 10:10 AM
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I've just checked your line profile and it's 6500 on BTs side and 7150 on ours so should be alright (and certainly more than 1Mb). Are you still seeing the slow speeds, or have they picked up at all now?
Re: Activation concern
31-12-2010 12:42 PM
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Re: Activation concern
31-12-2010 12:48 PM
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When I went from 2Mb fixed to upto 8Mb 4 years ago on day one I was connected at 8Mb however only got about 1.2Mb throughput after 4 days I got about 7Mb throughput.
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