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Activation Day?

roryjoem
Dabbler
Posts: 12
Registered: 24-02-2016

Activation Day?

Hi,
new customer here awaiting ADSL activation.
Apparently my activation date is 'up to midnight on the 24th of February'.
Do I wait until the end of today or does that mean it should have activated already?
I saw there was some activity on my help centre with regards a provisioning of ADSL account info (ref and circuit number) so was wondering if that was the activation?
Sorry if I'm getting jumpy, had an initial problem with my order so just wanna check everything's going through OK.
Thanks!
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Activation Day?

I'll take a look and get back to you shortly, if the circuit info has been automatically added to the account then it sounds like the order has completed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 5,234
Thanks: 1,319
Fixes: 31
Registered: 16-10-2014

Re: Activation Day?

If you have your Modem and or Router ready, simply plug it set your username and password and it should spring to life when you go live.
roryjoem
Dabbler
Posts: 12
Registered: 24-02-2016

Re: Activation Day?

Just got the activation email so looks like I'm all set.
Thanks for the help!
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Activation Day?

I think the problem stopping the automatic activation has arisen from the initial order being fibre, and then it switching to ADSL due to the capacity problems. I'm just correcting that and applying the offer you were given now, so you may get a few conflicting emails but please don't get concerned by these.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
roryjoem
Dabbler
Posts: 12
Registered: 24-02-2016

Re: Activation Day?

Thanks for sorting all that.