Activation Dates
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Activation Dates
03-09-2016 9:18 AM
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Thanks for any help you can give.
Regards
Joe
Re: Activation Dates
03-09-2016 10:32 AM - edited 03-09-2016 10:32 AM
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The standard lead times for broadband order to go through is 2 weeks (10 working days) this is common for all broadband providers apart from Virgin media so a two week wait is pretty standard.
Re: Activation Dates
03-09-2016 4:03 PM
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When taking over a line, we need to give a minimum of 10 working days notice to the losing provider.
The phone and broadband are schedule to migrate over to us on the same day.
Having said this, I'm not sure why we've charged to install a new line since we're taking over a line that's already active at the property, so I've gone ahead and refunded the £49.99 line installation fee for you. This will be paid back to the account your initial fees were taken from.
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