Activation Charge For Madasafish Customers ?
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Activation Charge For Madasafish Customers ?
18-05-2010 8:57 AM
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One of my friends is wanting to move from Madasfish to Plusnet :
Does the £ 25 activation charge apply to Madasafish customers wanting to move to Plusnet? .
I assume when signing up online you leave the mac code box empty?
How long would it take to move over?
Regards Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Activation Charge For Madasafish Customers ?
18-05-2010 9:28 AM
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The set up fee doesn't apply to migrations from MAAF to Plusnet, although you will need to select deferred activation on signup (we'll write it off when we activate the account, but otherwise you'd be charged it automatically during activation).
You leave the MAC field blank, and then someone will pick it up and manually place the required order.
It takes 24 hours if you select card payment initially (Direct Debit delays things by about a week).
Re: Activation Charge For Madasafish Customers ?
18-05-2010 10:03 AM
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A couple more questions
The customer is currently an a retention deal till Feb next year ( no deferred fees ) ,will the 10 notice apply on the Madasfish Account ?
Once the move has taken place i assume a final bill will be generated on the Madasafish account and then the account closed ?
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Activation Charge For Madasafish Customers ?
18-05-2010 6:31 PM
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Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Activation Charge For Madasafish Customers ?
18-05-2010 6:36 PM
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We'll cancel the MAAF account as part of the migration, and bill/refund as applicable.
Re: Activation Charge For Madasafish Customers ?
18-05-2010 6:36 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Activation Charge For Madasafish Customers ?
20-05-2010 4:03 PM
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Quote from: Mand Hi there,
The set up fee doesn't apply to migrations from MAAF to Plusnet, although you will need to select deferred activation on signup (we'll write it off when we activate the account, but otherwise you'd be charged it automatically during activation).
Hi Mand during signup i could not see anywhere, were i could deffer the activation charge.
The options i was given was to pay the charge (which i selected as the customer does not want home phone) or take home phone and get it free. please see attachment.
Can you please refund the activation charge., and check the order is processing ok , if i PM you their account details?
Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Activation Charge For Madasafish Customers ?
20-05-2010 4:37 PM
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I've got someone sorting the transfer now.
Re: Activation Charge For Madasafish Customers ?
20-05-2010 4:42 PM
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Sorting the transfer now , i have not given you the new username yet ? or did you see the username before i removed it from the post?
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Activation Charge For Madasafish Customers ?
20-05-2010 4:49 PM
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I saw it before you removed it, using my ninja skills.
Re: Activation Charge For Madasafish Customers ?
20-05-2010 4:55 PM
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Thats good news that it won't be taken, can you let me know when the change over happens please
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Activation Charge For Madasafish Customers ?
27-05-2010 4:12 PM
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Would appreciate if you can have a look at the PM i sent you yesterday at 13:03 , regarding this thread.
Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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- Re: Activation Charge For Madasafish Customers ?