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Account change Incorrect.

Hustler85
Dabbler
Posts: 23
Registered: ‎03-08-2007

Account change Incorrect.

It would seem that my account change isnt correct.
I recently changed package for premium option 1 to bbyw option 3. After receiving an email about the monthly direct debit I noticed the price was only £15.99 instead of the £20.99 I was expecting. I double checked my account and usage and I indeed am on bbyw option 2 and not the option 3 that I asked for.
I have added a comment to the original account change ticket but its been inactive for a week now. A few questions.
1. Will my comment on the ticket be seen or will this post point big flashing arrows at it, either way could someone have a look at it for me ?
2. Will the change to option 3 now be delayed till next billing month ?
3. Am I just stupid and not reading something correctly about how bbyw works ?
Thanks for any help
Paul
4 REPLIES
Hustler85
Dabbler
Posts: 23
Registered: ‎03-08-2007

Re: Account change Incorrect.

The original ticket clearly states option 3.
You think I should raise a new ticket ?
Thanks for you help PJ.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: ‎04-04-2007

Re: Account change Incorrect.

Hi,
You should be able to do the upgrade yourself via the Upgrade link at the top of the member centre, if it doesn't work let us know via a ticket and we should be able to process it for you.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Account change Incorrect.

Hi there,
Apologies for the error here. Your account has now been correctly upgraded to Option 3.
Hustler85
Dabbler
Posts: 23
Registered: ‎03-08-2007

Re: Account change Incorrect.

Thanks for the help all and thanks for the speedy response from the staff.
Grin
Paul