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Account Payment Method Jammed

Posts: 2
Thanks: 2
Registered: ‎18-09-2018

Account Payment Method Jammed

I tried updating my payment card details 7 days ago and ever since them I am getting a message to say that I cannot update my details within 24 hours..... support is virtually non-existent.... happy enough with PlusNet when there are no issues... but give them an issue to deal with and it's like trying to break into the bank of England to get any support.....

Tags (1)
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Account Payment Method Jammed

Hi @austenlennon


Thanks for getting in touch.


I am really sorry that you are having issues when trying to change your payment method.

I have looked through your account and as my response contains account specific details I have responded via a ticket on your account that you can view here

If you have any further questions feel free to get in touch.

- Warwick