Accessing certain websites via Wifi

[#1]

Hi everyone,

I've seen similar posts to this made before, but no clear answer. 

Essentially, I am unable to access certain specific websites from my home WiFi. As many others have found with this issue, it was working fine, and then suddenly it wasn't. 

This is not a device related issue. I have done all of the 'usual' things such as restarting/resetting pc and router. Have also checked all forms of connectivity, and tried other devices. Essentially, the issue appears to be with any device within my household trying to access the website(s) from home WIFI. They can access the websites fine from 4G, or offsite (i.e., somewhere else). 

Anyone got any ideas? 

Example website where this issue occurs: www.mjryder.net

[#2]

I can access that site without undue issue ... beyond it being slow.

Are you using the Plusnet safeguarding service? See SafeGuard | Plusnet

Can you confirm that you are not on a static IP address?  If you do not know what this is, then you are probably not; I am and that might infer different internet connectivity (pairing) routes.

The screen shot attachment suggests the possibility of a DNS resolution issue.  What does the "[more] details" disclose?

Which browser(s)?

What address resolution do you get for the website?

What are the PING and PATHPING stats for the destination for you?

PS C:\Users\xxxxx> tracert mjryder.net

Tracing route to mjryder.net [195.224.99.185]
over a maximum of 30 hops:

  1     1 ms     5 ms     1 ms  192.168.1.254
  2    11 ms    10 ms    11 ms  251.core.plus.net [195.166.130.251]
  3    12 ms    12 ms    12 ms  84.93.253.95
  4    13 ms    11 ms    10 ms  195.99.125.140
  5    16 ms    11 ms    11 ms  peer2-et4-0-1.slough.ukcore.bt.net [194.72.16.206]
  6     *        *        *     Request timed out.
  7    13 ms    12 ms    13 ms  et-0-0-0.ar01.ld6.core.as5413.net [62.72.142.50]
  8    17 ms    17 ms    19 ms  212.241.245.118
  9    17 ms    16 ms    16 ms  ukc05.uk [195.224.99.185]

Trace complete.
PS C:\Users\xxxxx> pathping mjryder.net

Tracing route to mjryder.net [195.224.99.185]
over a maximum of 30 hops:
  0  xxxxx.home [192.168.1.34]
  1  192.168.1.254
  2  251.core.plus.net [195.166.130.251]
  3  84.93.253.95
  4  195.99.125.140
  5  peer2-et4-0-1.slough.ukcore.bt.net [194.72.16.206]
  6     *        *        *
Computing statistics for 125 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           xxxxx.home [192.168.1.34]
                                0/ 100 =  0%   |
  1    1ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254
                                0/ 100 =  0%   |
  2  ---     100/ 100 =100%   100/ 100 =100%  251.core.plus.net [195.166.130.251]
                                0/ 100 =  0%   |
  3   12ms     0/ 100 =  0%     0/ 100 =  0%  84.93.253.95
                                0/ 100 =  0%   |
  4   12ms     0/ 100 =  0%     0/ 100 =  0%  195.99.125.140
                                0/ 100 =  0%   |
  5   14ms     0/ 100 =  0%     0/ 100 =  0%  peer2-et4-0-1.slough.ukcore.bt.net [194.72.16.206]

Trace complete.