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Accessing Support

FinShark
Newbie
Posts: 1
Registered: 21-08-2017

Accessing Support

Hi

 

Getting very frustrated that I can't get through to support and nobody will update the support ticket 

Question #156001873  

Broadband was "installed" on the 16th and has never been operational.  Support indicated an engineer would call to arrange on site visit within 1-3 days.  No call and no update on ticket despite requests.  Tried calling support 3 times and waited over 30mins on each occasion.  

 

How are you supposed to access support to get this escalated?

 

Thanks

 

2 REPLIES
Gel
Seasoned Pro
Posts: 1,474
Thanks: 150
Fixes: 12
Registered: 02-08-2007
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: Accessing Support

Apologies for the issues you were experiencing, it looks like the engineer visit resolved the problem you were having. Please let us know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff