Accessing Support
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Accessing Support
21-08-2017 6:19 PM
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Hi
Getting very frustrated that I can't get through to support and nobody will update the support ticket
Question #156001873
Broadband was "installed" on the 16th and has never been operational. Support indicated an engineer would call to arrange on site visit within 1-3 days. No call and no update on ticket despite requests. Tried calling support 3 times and waited over 30mins on each occasion.
How are you supposed to access support to get this escalated?
Thanks
Re: Accessing Support
21-08-2017 8:15 PM
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Re: Accessing Support
24-08-2017 1:02 PM
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Apologies for the issues you were experiencing, it looks like the engineer visit resolved the problem you were having. Please let us know if there's anything else we can help with.
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