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Access to Internet by DVD player

richardvaughan
Dabbler
Posts: 14
Registered: 25-11-2014

Access to Internet by DVD player

hi.   I have recently changed to fibre broadband and now find that my DVD player cannot access the internet to update its firmware.  The player can access only my router and therefore my homegroup but it is denied access to the internet.  I have manually entered the IP addresses and gateway, without any success.  Is there something else I should be doing
Richard
jim:red All caps in title fixed as per Forum Rule mod:end
20 REPLIES
Community Veteran
Posts: 5,472
Thanks: 291
Fixes: 4
Registered: 11-08-2007

Re: ACCESS TO INTERNET BY DVD PLAYER

Have you set the DNS addresses ?
I fact can you list all the settings that you have entered into your DVD player, so we don't have to guess !
richardvaughan
Dabbler
Posts: 14
Registered: 25-11-2014

Re: Access to Internet by DVD player

Hi
At the outset I called Plusnet help and was given the following settings which I applied
IP      192.168.1.40
Gateway    192.168.1.254
Subnet mask    255.255.255.0
Primary DNS    212.159.13.49
Secondary DNS  212.159.13.50
I have checked these settings this morning at they are as follows
Connection Test    Home Network (DNLA)
IP      169.254.210.234  (this has reverted automatically)
Subnet Mask  255.255.0.0  (as above)
Gateway        ---.---.---.---  (as above)
Primary DNS    ---.---.---.---.  (as above)
Secondary DNS    ---.---.---.---.(as above)
I made an attempt to update agian as I was checking and the unit failed to gain access to the internet.  The unit is Panasonic Blue-ray Disc Player Model No DMP-BDT320
Hope this is of use
Richard
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Access to Internet by DVD player

how is the router connected? as at the moment it can't access anything.
the 169.x.x.x IP address shows that the DVD player can't see the DHCP server (ie the router) and have given itself a self-assigned IP address.
i would suggest you look at the connection as that seems to be your issue.
Community Veteran
Posts: 5,472
Thanks: 291
Fixes: 4
Registered: 11-08-2007

Re: Access to Internet by DVD player

I agree with 'chenks76', the connection from the DVD to the router is the most likely problem (at this stage).

I'm a little confused as to why the network settings were lost.
Is there a network settings screen which gives the option of  "Manual" / "Automatic" network settings - which needs to be selected and applied ?
What appears to have happened, is that you have entered (what looks like) a valid set of "Manual" network settings - which the DVD should retain,  BUT somehow because the network connection to your router isn't available, the DVD has reverted to "Automatic" settings - which shouldn't happen, and then has assigned incorrect parameters because no network was found.

So there are potentially three problems -

  • The network connection to the router isn't working.
.

  • The DVD should remain in whichever "Manual" / "Automatic" mode the user has chosen,
    irrespective of whether a network connection is available.
.

  • The DVD isn't retaining the "Manual" network settings, although that might happen if "Automatic" is selected.


Undecided
richardvaughan
Dabbler
Posts: 14
Registered: 25-11-2014

Re: Access to Internet by DVD player

Hi I am now with the machine I have changed the connection to wire. It is connected by one ethernet cable from the Rueter into two junction boxes these junction boxes control both the DVD and the amplifier. I have isolated the DVD by unplugging the amplifier and gone back to the settings which I changed previously, in the main the settings have remained however the IP address had changed the 40 had changed to 254. I made a further attempt to input the 40 visitors come back and told me that this is invalid number. Am I making sense?
richardvaughan
Dabbler
Posts: 14
Registered: 25-11-2014

Re: Access to Internet by DVD player

A further problem with the DNS settings also suggest that this is an invalid number.
Community Veteran
Posts: 5,472
Thanks: 291
Fixes: 4
Registered: 11-08-2007

Re: Access to Internet by DVD player

What router are you using to connect to the internet ?
What 192.168.??.?Huh address do you use at a computer's web browser to access the router's web interface ?
Those DNS values should work, you can check what they are supposed to be here - Plusnet "Connection Details"
If you aren't convinced, try using Google DNS instead,  i.e.  8.8.8.8 and 8.8.4.4
Now you are connected by an ethernet cable, have you tried setting the DVD network settings to "Automatic" or possibly "DHCP", save the setting and then restart the DVD player - and see whether the DVD gets it's connection setup automatically using info from the router ?
richardvaughan
Dabbler
Posts: 14
Registered: 25-11-2014

Re: Access to Internet by DVD player

I am using the Plusnet issue technicolor router
Now you have got me where do I find the IP address that the computer is using
in the meantime I will go and try the auto settings on the DVD
richardvaughan
Dabbler
Posts: 14
Registered: 25-11-2014

Re: Access to Internet by DVD player

Okay I have changed to Auto and there is no advance on the home network - it cannot log on to the internet.
There are 3 Units attached to the router
1  The DVD player
2  The Yamaha amplifier
3  A home control 4 unit
I cannot try the other units because ther are no updates to collect!!
knowdice
Grafter
Posts: 328
Registered: 25-04-2008

Re: Access to Internet by DVD player

What version of operating system are you using on your computer?
If it's Windows, open a Command Prompt (Press start button and type CMD in to search box) then type IPCONFIG - post the details here.
richardvaughan
Dabbler
Posts: 14
Registered: 25-11-2014

Re: Access to Internet by DVD player


C:\>ipconfig
Windows IP Configuration

Ethernet adapter Local Area Connection:
  Connection-specific DNS Suffix  . :
  Link-local IPv6 Address . . . . . : fe80::1d49:70f5:9647:fea9%10
  IPv4 Address. . . . . . . . . . . : 192.168.1.108
  Subnet Mask . . . . . . . . . . . : 255.255.255.0
  Default Gateway . . . . . . . . . : 192.168.1.254
Tunnel adapter isatap.{1F0BB9F7-C901-4C7B-9D70-41795A06E3A3}:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
Tunnel adapter Local Area Connection* 9:
  Connection-specific DNS Suffix  . :
  IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:18d1:1ed3:ae51:f39
  Link-local IPv6 Address . . . . . : fe80::18d1:1ed3:ae51:f39%12
  Default Gateway . . . . . . . . . : ::
knowdice
Grafter
Posts: 328
Registered: 25-04-2008

Re: Access to Internet by DVD player

If you type PING 192.168.1.254 do you get replies ?
Can this PC reach the Internet?
richardvaughan
Dabbler
Posts: 14
Registered: 25-11-2014

Re: Access to Internet by DVD player

Yes to both questions!!
knowdice
Grafter
Posts: 328
Registered: 25-04-2008

Re: Access to Internet by DVD player

Can you try PINGing 192.168.1.200 ,201 & 202
If you don't get any response to these may be give your devices (DVD, Yamaha & Home Control) Static addresses of 192.168.1.200, 192.168.1.201 & 192.168.1.202 with sub-net mask of 255.255.255.0 and gateway of 192.168.1.254