Absolutely appalling service!
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Absolutely appalling service!
09-02-2018 8:12 PM - edited 09-02-2018 8:16 PM
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Re: Absolutely appalling service!
09-02-2018 9:44 PM
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If you gave us a clue what the problem is, maybe someone could offer some help. As the thread stands, you have very little chance of any replies (save this one, of course. )
Re: Absolutely appalling service!
10-02-2018 8:44 AM - edited 10-02-2018 8:45 AM
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Everyday at 08.59 I've authenticated access to Plusnet and then it stops. On the direction of Plusnet, I've plugged into the test jack, checked the line internally/externally and the Hub One router setup - all appears ok.
Extract from the Event Log:
8:59:01, 09 Feb. (656923.470000) CWMP: session closed due to error: Could not resolve host
08:59:01, 09 Feb. (656923.440000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
After which im forced to log back in. Any ideas? Thanks
Re: Absolutely appalling service!
10-02-2018 8:53 AM
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Hi @carebel - belated welcome to the forum
Sorry, I personally can't answer that one, although from memory, you are not the only one having this issue.
Now we know what the problem is, maybe one of the more technically gifted members can hazard a guess, or maybe one of the CS staff who frequent the forum (usually only Monday-Friday though), could pick this up.
Re: Absolutely appalling service!
14-02-2018 12:49 PM
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Re: Absolutely appalling service!
19-02-2018 10:57 AM
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Did this get resolved?
If yes how?
Which router is involved here?
Why is the router regularly 'calling home' (?) to a non-existent URL?
How would an xDSL engineer visit fix such an issue?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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