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Absolute joke!!!

Leelee2327
Dabbler
Posts: 17
Registered: 20-02-2017

Absolute joke!!!

My activation date was 13th of February its been and gone 37 emails and over 30 chats and 1st of march still nothing I have lost my job because if this I have been told so many time work is done and it will be active by midnight one just as recent as 28th February as you can see if you open up the attached link.The other day I was told I was talking to a manager but the following day he was a call handler I am handing all this to which as they voted them award winning let's see about that also the newspapers are very interested due to the fact I lost my employment with 4 young children to care for!! Newspapers are in later and I have a friend away to post all this on line also my oldest daughter is revising for up and coming exams but has had no internet access!!!

Moderator's note by Dick (Strat) CSA name removed from attached screenshot as per forum rules.

15 REPLIES
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: Absolute joke!!!

Very sorry to hear of your plight. Have you tried phoning your local BBC radio station for help? Some are very good at taking on problems and getting them solved. Good luck.

Leelee2327
Dabbler
Posts: 17
Registered: 20-02-2017

Re: Absolute joke!!!

Thanx for the advice I will give them a call also Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Absolute joke!!!

Sorry to hear about the delay in your order.

I can see a manager is due to contact you later regarding this.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Leelee2327
Dabbler
Posts: 17
Registered: 20-02-2017

Re: Absolute joke!!!

Is that going to make an ounce if difference I hope so but I doubt it.
Leelee2327
Dabbler
Posts: 17
Registered: 20-02-2017

Re: Absolute joke!!!

Almost 5 hrs still no call from a manager!
Leelee2327
Dabbler
Posts: 17
Registered: 20-02-2017

Re: Absolute joke!!!

See attached file my broadband order went in when 01/01/1970 I find all of this just bizarre now.
Leelee2327
Dabbler
Posts: 17
Registered: 20-02-2017

Re: Absolute joke!!!

After being in yet another queue for 1 hr they hang up!!
Leelee2327
Dabbler
Posts: 17
Registered: 20-02-2017

A cage case now???

First it was a bridge case then stuck in the system now a cage has been placed on my order what does that me this is a joke!!!
Moderator
Moderator
Posts: 25,760
Thanks: 1,120
Fixes: 47
Registered: 14-04-2007

Re: A cage case now???

Moderator's note by Dick (Strat) Topics merged to keep everything in one place for clarity.

Customer and Forum Moderator.
Product of the Tyrell Corporation
robertbell1983
Hooked
Posts: 9
Thanks: 2
Registered: 02-03-2017

Re: Absolute joke!!!

Eyup mate, i signed up for my broadband on 27.01.2017 and am in a very similar position, i still have no broad band and have been promised date after date that my broadband will conected and still nothing, luckily i havent lost my job but i have had hefty phones bills as when i have my children on weekends they are using my data for using the phones and i pads, i again in the same boat as you that i get a different date every single time and all i get from agents is this isnt our fault its an issue with open reach

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Absolute joke!!!

@Leelee2327 From what I can see you were called this morning?

@robertbell1983 I've responded to your other thread regarding this

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Leelee2327
Dabbler
Posts: 17
Registered: 20-02-2017

Re: Absolute joke!!!

Yes I got called this morning to be told its a virus in the system now so I have to wait until the 7th this is not good enough and a virus now whatHuh
Community Veteran
Posts: 26,374
Thanks: 630
Fixes: 8
Registered: 10-04-2007

Re: Absolute joke!!!

Did they say what system the virus was in?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Leelee2327
Dabbler
Posts: 17
Registered: 20-02-2017

Re: Absolute joke!!!

Open reach but I have checked all the open reach fault checker sites and find nothing at all have checked everything. Plusnet said hundreds of customers are being affected surely it would be in one of the forums or sites saying this?