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'About your broadband speed' email

shantikris
Dabbler
Posts: 10
Registered: 01-07-2014

'About your broadband speed' email

So it's been two weeks since I joined Plusnet (excellent experience so far Smiley) and I the received the 'About your broadband speed' email. Thing is, whilst it shows the correct 'Current line speed', it lists my 'Estimated line speed' as 17Mbps which is a long way off the 69Mb that is shown on my portal (and always has since joining).
Can someone confirm that this is a typo (the 17Mbps, that is Roll eyes)
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: 'About your broadband speed' email

It is in fact a typo, I'm just looking for the problem on this...
It's providing the ADSL rate instead of the Fibre rate - apologies for that!
Chris Pettitt
Cloud Environments Engineer
shantikris
Dabbler
Posts: 10
Registered: 01-07-2014

Re: 'About your broadband speed' email

That was a quick response! Thanks for the clarification... although I was never really in doubt  Smiley