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ASDL frequent sort internet breaks

finlay1972
Dabbler
Posts: 15
Registered: ‎19-03-2014

ASDL frequent sort internet breaks

Getting 10+ short internet breaks daily (c2-3 mins at a time) All ok re in house equip-Neighbours experiencing same issue Who should we report complain to ?

5 REPLIES 5
jab1
Legend
Posts: 17,080
Thanks: 5,472
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Registered: ‎24-02-2012

Re: ASDL frequent sort internet breaks

@finlay1972 Your ISP - if it is widespread, and different providers all check and report to BT/OR, it should get picked up fairly quickly.

try ringing PN - but you may have a job getting through - and advise them that it's not just you. Get your neighbours to do the same.

John
finlay1972
Dabbler
Posts: 15
Registered: ‎19-03-2014

Re: ASDL frequent sort internet breaks

Thanks, we live in a remote area but will get the word out to everyone

198kHz
Seasoned Hero
Posts: 5,731
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Registered: ‎30-07-2008

Re: ASDL frequent sort internet breaks


@finlay1972 wrote:

Getting 10+ short internet breaks daily (c2-3 mins at a time) All ok re in house equip-Neighbours experiencing same issue


Possibly a case of RF interference in the locality. See HERE for advice on tracking it down with an AM trannie radio.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: ASDL frequent sort internet breaks

@ finlay1972  - I've just had a quick look into the account and can see that a Faults support ticket - 209118310 has now been raised to our Technical Support Team as of Sunday. They will be in touch with you within 72 working hours to discuss this with you. I myself can see that the connection has been extremely inconsistent and would like to apologise for the inconvenience caused.

 

Adam.

 Adam
 Plusnet Help Team - Leeds
finlay1972
Dabbler
Posts: 15
Registered: ‎19-03-2014

Re: ASDL frequent sort internet breaks

 

thanks for the info-looks like Plusnet are looking into it now-and have already noticed there are problems

I wll bear in mind the RF but thereis nothing new we are aware of that could cause RF and it has been okay domestically before

Cheers