Hi, Recently had my exchange upgraded to ADSL2+ - currently my connection seems to be locked to around 12Mb/s (it was 7Mb/s last week). Could you please unlock my SNR so the line can resync to its best speed? [Moderator's note by Dick (Strat) Address moved from public view to a private area accessible to staff.
Hi, A warm welcome to the forums. Can you please post your router stats and remove your username from the above post. PlusNet staff can find your account details from your forum ID.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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