ADSL2+ Request.
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ADSL2+ Request.
10-12-2013 5:13 AM
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I'm half expecting that the checker is wrong and it still isn't available, but if it is could you also please uncap the upload and make sure that I'm no longer charged for the Max Premium product once the switch takes place?
Thanks in advance,
Wo0x.
Re: ADSL2+ Request.
10-12-2013 8:27 AM
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The good news is that the checker is correct and ADSL2+ is available.
I've placed the order with uncapped upload by default and this will complete on the 17th
I'll also make sure that Max Premium gets removed for you when it changes over
Any further issues please give us a shout
Re: ADSL2+ Request.
10-12-2013 4:52 PM
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Cheers,
Wo0x
Re: ADSL2+ Request.
17-12-2013 12:57 PM
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Quote SNR Up 5.7
SNR down 6.2
Line Attenuation Up : 13.1
Line Attenuation Down : 19.0
Data Rate Up : 1135
Data Rate Down : 16025
I can't check my IP profile on the BT speedtester as it has always returned an error for me even before the switch.
Could one of the Digital Care Team please change my profile on Plusnet's side?
Thanks in advance,
Wo0x.
Re: ADSL2+ Request.
17-12-2013 12:59 PM
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16025 * 0.882 = 14134
I'll go update our side now.
Re: ADSL2+ Request.
17-12-2013 1:00 PM
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I've done that now and if you log into your router then disconnect and reconnect your connection the speeds should improve
Any further issues please let us know
Re: ADSL2+ Request.
17-12-2013 1:01 PM
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Re: ADSL2+ Request.
17-12-2013 1:07 PM
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Download result at speedtest.net is 13.25, a nice increase from 6.66....
Thanks to you both
Re: ADSL2+ Request.
17-12-2013 2:48 PM
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EDIT -It isn't the router because I can get 14-15 Mbps on an Android tablet.
Re: ADSL2+ Request.
17-12-2013 4:47 PM
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I get the same results on my laptop whether I use WIFI or ethernet.
Cheers,
Wo0x.
Re: ADSL2+ Request.
17-12-2013 5:47 PM
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Re: ADSL2+ Request.
17-12-2013 9:50 PM
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and
Quote Submitting regrade to "BT IPStream Max"
Quote Your Help Assistant Question has been placed on hold until Tuesday 24th December while BT perform the regrade on your line. If you have any further queries regarding this order, please raise this by creating a new Question on your account as this issue will be unmonitored until the above date.
Is that just referring to the removal of the Max Premium add-on?
Also, is Annex M available? I'm not requesting it just yet, I'm happy to see how things go for now, but would just like to know if that would be an option?
One final thing, would these errors be considered normal?
Quote CRC Down : 0
CRC Up : 1455
FEC Down : 0
FEC Up : 5487
HEC Down : 4223
HEC Up : 0
On 20CN my error count over the last 20 days was 5 (five) total. The above is over an 11 hour period since the switch to ADSL2+ I've not had any issues, but as I'm not used to seeing errors I thought I'd ask.
Thanks in advance,
Wo0x.
*edit* Full stats from my router, including updated error count (1 day, 6hrs, 30 minutes.)
Quote Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 126299135
Lan Rx : 84769387
ADSL Tx : 2557887
ADSL Rx : 4000881
CRC Down : 0
CRC Up : 3481
FEC Down : 0
FEC Up : 13041
HEC Down : 9935
HEC Up : 04
SNR Up : 6.1
SNR Down : 6.0
Line Attenuation Up : 13.1
Line Attenuation Down : 19.0
Data Rate Up : 1135
Data Rate Down : 16025
Just reading through other threads, shouldn't my sync rate be higher with a 19.0 attenuation?
Re: ADSL2+ Request.
19-12-2013 3:21 AM
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Quote from: Matthew Looks like it needed a kick on our systems.
I've done that now and if you log into your router then disconnect and reconnect your connection the speeds should improve
Any further issues please let us know
Hi,
Could you give my IP profile on Plusnet's side another nudge please?
The bad weather has caused a number of power-cuts here. After the first one, my sync rate was 19075, which answers my question of whether I should/could be getting a higher sync with my 19db (now 20db attenuation.) Unfortunately after several more power-cuts the sync is now at 17977, but that's still higher than it was originally. My IP profile on the BT tester is 15.86. It's good to see that tester actually works for me now btw.
It says max achievable speed is 21Mbps. What do you think the highest sync that I could hope for would be and is there anything I can do to make the router sync at the highest rate possible? I'd imagine hoping the power stays on for several days and then rebooting would be the answer, judging by the 19074 sync earlier. Also, how is my upload result higher than the max achievable? Upload sync is 1143 btw.
Thanks in advance,
Wo0x.
Re: ADSL2+ Request.
19-12-2013 8:57 AM
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You might see the sync improve if you do a disconnect and reboot during daylight hours, but only do that once per day.
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