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ADSL2+ Order seem to be taking a long time

mpratley
Dabbler
Posts: 10
Registered: 17-09-2009

ADSL2+ Order seem to be taking a long time

Hi PlusNettters
I'm confused placed an order under ticket for ADSL2+ on existing service which came back to say it was cancelled plusnet have said it will complete on 6th December seems to be a long time when I've seen people on here have orders complete overnight?
Could someone from PN have a look under ticket number 62633379
Please for mother on her account.
Thanks for your help.
1 REPLY
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: ADSL2+ Order seem to be taking a long time

Hi mpratley,
Your order is a regrade that can take 10 working days, the orders you are referring to will be customers that have their upstream uncapped, interleaving changed and a few others. We will always place the order/regrade to go through in the quickest time-frame.
Your regrade will complete on the 6th December.
If you've any questions in the meantime let me know.
Chris