ADSL2+ Dissapointment
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- Re: ADSL2+ Dissapointment
ADSL2+ Dissapointment
22-02-2012 1:26 PM
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We have just had our line changed over to ADSL2+ at the exchange
The order apparently completed on Monday but since Friday we have a very very poor connection. When it was good it was good for all of 15-20mins then a either a stop or unbearably slow connection, simple web pages taking 10mins to load..
PS this is Wednesday afternoon and still nothing, ohh I tell a lie we had about 15 mins of a connection this morning.
Ive had numerous conversations with Plusnet and only getting an engineer tomorrow (Thur) 6 days after reporting the fault.
Our router is connected to a switch which is shared out to our 3 pc network (just for reference) we've made no changes, our normal adsl connection was perfect
Heres all the things i've tried to sort the problem:
I've connected the router direct to a pc - no help
I've connected someone elses working router and configured it - no help
I've changed the filter - nothing
i've changed the filter to modem cable - nothing
ive changed the cat5 patch cable to the switch - nothing
Tried to connect wirelessly - same problem
Tried all of the above with the BT faceplate on and off - nothing
Router stats say the following: mode ADSL2+(router is in multi) STATE:showtime Up Speed:440000 Down Speed:5941708 SNR:3 Loop ATT:47 HELP!!
Re: ADSL2+ Dissapointment
22-02-2012 1:34 PM
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Connection type: PPPoA
VPI: 0
VCI: 38
Encapsulating Type: VC MUX
Modulation: ADSL2+ G.992.5
Re: ADSL2+ Dissapointment
22-02-2012 1:41 PM
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Re: ADSL2+ Dissapointment
22-02-2012 2:36 PM
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Re: ADSL2+ Dissapointment
22-02-2012 3:01 PM
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Re: ADSL2+ Dissapointment
22-02-2012 3:45 PM
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Hopefully it won't be the same experience, let us know how you get on tomorrow and we can look at it further if need be.
Jojo
Re: ADSL2+ Dissapointment
22-02-2012 7:28 PM
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I can't see how taking a line connection off a 20CN DSLAM and swapping it to a 21CN MSAN could result in those sorts of problems.
You've eliminated all the usual suspects
I'd be interested in the resolution/solution, not least because I have a perfectly decent 8Meg line and ADSL2+ arrives at my exchange next month..............
Re: ADSL2+ Dissapointment
24-02-2012 9:08 AM
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I wasn't in the office but my colleague filled me in..
The engineer did his testing and looked very confused and admitted there was something very "funky" going on with the line, but all equipment in the office was perfect.
He left again and went to the exchange, he came back and didn't really pass on much info but brought someone with him.. They left a while later and said it was working, it did work for a short time, approx 2 mins after he left then it went back to it's old tricks, unbearably slow and not loading pages at all
It seems ok this morning but it's been ok for a short period every morning, i'll monitor it and update this if anything happens.
Re: ADSL2+ Dissapointment
24-02-2012 9:48 AM
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this is NOT good for business
Please help Plusnet MODS!!
Re: ADSL2+ Dissapointment
24-02-2012 9:52 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: ADSL2+ Dissapointment
24-02-2012 9:54 AM
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Re: ADSL2+ Dissapointment
24-02-2012 12:13 PM
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Re: ADSL2+ Dissapointment
24-02-2012 2:50 PM
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Re: ADSL2+ Dissapointment
24-02-2012 4:28 PM
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Obviously something the engineer did helped, dont know what that was though..
Definetly domething to be learned here when broadband gets switched to ADSL2+
here's the speed test results i've been carrying out since the whole carry-on kicked off:
d/l u/l
2/17/2012 10:03 AM GMT 1.63 0.58 40
2/17/2012 10:18 AM GMT 0.89 0.59 41
2/17/2012 10:51 AM GMT 0.43 0.57 41
2/17/2012 11:19 AM GMT 2.06 0.58 41
2/17/2012 11:19 AM GMT 3.25 0.58 41
2/17/2012 11:25 AM GMT 1.9 0.58 41
2/17/2012 11:34 AM GMT 1.24 0.57 40
2/17/2012 12:10 PM GMT 1.1 0.57 41
2/17/2012 12:25 PM GMT 0.57 0.58 42
2/17/2012 4:23 PM GMT 3.86 0.57 42
2/21/2012 8:50 AM GMT 3.22 0.24 48
2/21/2012 8:50 AM GMT 4.13 0.26 47
2/21/2012 8:53 AM GMT 1.97 0.28 47
2/22/2012 8:52 AM GMT 4.29 0.29 47
2/24/2012 8:53 AM GMT 4.27 0.29 46
2/24/2012 9:09 AM GMT 4.28 0.29 46
2/24/2012 11:23 AM GMT 2.14 0.37 48
2/24/2012 11:23 AM GMT 3.74 0.37 47
2/24/2012 11:29 AM GMT 3.91 0.37 47
2/24/2012 11:41 AM GMT 3.93 0.37 46
2/24/2012 11:53 AM GMT 3.9 0.37 46
2/24/2012 4:03 PM GMT 3.91 0.37 47
As you can see as of now things seemed to have levelled out, fingers crossed
Re: ADSL2+ Dissapointment
27-02-2012 9:06 AM
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